CP

Open to opportunities

Constantine Akwaseh Pizoh

@constantineakwasehpi

Bilingual customer service and IT support specialist with a chemistry background.

What I'm looking for

I seek a bilingual customer-facing technical support role where I can resolve complex device and network issues, mentor others, and grow in IT support or customer success.

I am a bilingual customer service and technical support specialist with a BSc in Chemistry and teacher training, combining strong people skills with technical troubleshooting expertise.

At Telus Digital in Manila I delivered bilingual customer service and level-1 technical support for networks and consumer devices, earning recognition as the best agent for multiple consecutive months (Dec 2023–Oct 2024).

As Head of the Chemistry Department at a government bilingual high school, I led curriculum planning, improved laboratory operations, and implemented safety protocols while reducing turnaround time by 15%.

I am proactive, adaptable and comfortable working under pressure; I leverage multilingual communication (English and French), hands-on technical skills (iOS/Android, smart devices, Office 365) and a teaching mindset to resolve customer issues and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

TD

Customer Service Representative

Telus Digital

Sep 2023 - Oct 2024 (1 year 1 month)

Delivered bilingual customer service and Level 1 technical support, recognized as top agent multiple months and improved issue resolution and customer retention.

Technical Troubleshooting Customer Retention OZMO Billing Support Time Management

GS

Head of Chemistry Department

Government Bilingual High School

Led the Chemistry Department, implemented lab operations improvements that reduced turnaround time by 15% and managed curricula and safety protocols.

Laboratory management Curriculum Development Safety Compliance Lesson planning Classroom Instruction Experiment Design Leadership

Education

Degrees, certifications, and relevant coursework

HB

Higher Teacher's Training College, University of Bamenda

Postgraduate Diploma, Chemistry Education

2016 - 2018

Completed a postgraduate diploma in Secondary Chemistry Education focused on laboratory safety, curriculum development, and pedagogical practice.

UB

University of Buea

Bachelor of Science, Chemistry

2012 - 2015

Earned a Bachelor of Science in Chemistry with coursework and practical laboratory experience in analytical and inorganic chemistry.

GN

Government Bilingual High School, Ndop

Advanced Level Certificate, Science

2010 - 2012

Completed Advanced Level secondary education with a science focus preparing for university-level studies.

GB

Government Bilingual High School, Bangangte

Ordinary Level Certificate, General Secondary Education

2006 - 2010

Completed Ordinary Level secondary education covering general secondary curriculum.

GB

Government Bilingual Primary School, Bangangte

First School Leaving Certificate, Primary Education

1999 - 2006

Completed primary education culminating in the First School Leaving Certificate.

Tech stack

Software and tools used professionally

Gmail

iOS

Elementary

Enhance

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Constantine Akwaseh Pizoh - Customer Service Representative - Telus Digital | Himalayas