John Lerry Tayao

I’m a results-driven Senior Premier Customer Care Representative with extensive experience supporting VIP international customers at FedEx. I proactively monitor high-value and time-critical shipments from pick-up to final delivery, ensuring security, accuracy, and service excellence, and I’m trusted to handle escalated, sensitive, and high-risk cases.

I also bring foundational knowledge in basic accounting and financial operations from my prior leadership experience as an Assistant Branch Manager at M Lhuillier Financial Services. There, I supported daily branch operations and supervision, managed customer escalations to ensure service compliance, and helped with cash handling, balancing, reporting, audits, internal controls, and risk management.