Open to opportunities

John Ivan Taguilaso

@johnivantaguilaso

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Business analyst specializing in AI-driven automation, process improvement, and HRIS implementations.

Philippines

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What I'm looking for

I seek roles where I can design and implement AI-driven automation and HRIS solutions, collaborate cross-functionally, and improve processes in a supportive, growth-oriented environment.

I am a business analyst with hands-on experience designing AI-driven customer interactions, defining conversation logic, and validating voice bot behavior to improve customer service processes and drive automation initiatives.

I collaborate closely with stakeholders and development teams to gather requirements, create process flow diagrams and prototypes using Visio, Figma, and Moqups, and manage tasks and user stories in Jira and ClickUp.

My work includes supporting HRIS implementations, documenting BRD/FRD/use cases, and delivering clear guidance for deployment and support; I focus on practical solutions that improve workflows and business outcomes.

Experience

Work history, roles, and key accomplishments

Business Analyst

Safeway Philtech Inc.

Apr 2025 - Feb 2026 (10 months)

Analyzed customer service processes to identify opportunities for Voice Bot and Virtual Agent automation, defined conversation logic/intents, and validated bot behavior through testing to improve customer interaction efficiency.

Business Process Modeling Requirements Gathering Conversation Design Bot Testing AI Integration Visio Figma Jira

Business Analyst

RT&Co. DigIT

Jun 2022 - Mar 2025 (2 years 9 months)

Collaborated with stakeholders to gather and document requirements, created process flow diagrams and prototypes, managed project tasks, and supported HRIS implementation to improve employee data and payroll management.

Requirements Gathering Process Mapping Figma Jira ClickUp HRIS