Johan Rodríguez
@johanrodrguez
Dedicated software developer with expertise in logistics and customer service.
What I'm looking for
I am a dedicated software developer and virtual assistant with a strong background in logistics and customer service. My education in Software Engineering from ITLA, combined with my hands-on experience, has equipped me with the skills to manage complex projects and deliver results efficiently. I have a proven track record of improving processes, as evidenced by my role at Sajacks Transport, where I implemented strategies that led to a 15% reduction in delivery times.
Currently, I am enhancing my technical skills through the Google IT Automation program while working remotely as a Customer Service Representative at Uncommon Goods. My technical expertise includes a wide array of programming languages and tools such as Python, SQL, and FastAPI, as well as cloud technologies like AWS and Azure. I am passionate about leveraging technology to solve problems and improve customer satisfaction, and I thrive in fast-paced environments where adaptability and teamwork are essential.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Uncommon Goods
May 2024 - Present (1 year 1 month)
Provided customer support through chat, email, and phone, resolving inquiries efficiently and maintaining high levels of customer satisfaction. Managed orders, refunds, and billing-related issues with precision.
Logistic Agent
Sajacks Transport
Mar 2021 - May 2024 (3 years 2 months)
Managed transportation and delivery of loads, tracked shipments, and resolved transit issues, ensuring client satisfaction through precise documentation and communication. Achieved a 15% reduction in delivery times by streamlining processes.
Education
Degrees, certifications, and relevant coursework
IT Automation
2024 -
Instituto Tecnológico de Las Américas
Bachelor of Science, Software Engineering
2020 - 2022
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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