ARAndreilys Ruiz
@andreilysruiz
IT Support Specialist with 7+ years in SaaS onboarding and technical troubleshooting.
Dominican RepublicWhat I'm looking for
I am an IT Support Specialist and Systems Engineering student with over seven years of experience in SaaS implementation, incident management, and user onboarding. I combine strong technical diagnostics, database maintenance, and disaster recovery skills with growing frontend development capabilities.
In my recent roles I led SaaS onboarding, configured POS and payment terminals, executed backups and restorations, and served as the technical liaison between users and development teams to accelerate bug resolution. I consistently reduced Level 1 ticket volume through training and improved customer satisfaction in dynamic, time-sensitive environments.
I am results-oriented, comfortable with remote collaboration tools, and seeking remote roles that let me apply my problem-solving, customer-service focus, and evolving web development skills to deliver reliable technical solutions and excellent user experiences.
Experience
Work history, roles, and key accomplishments
DERetail Agent / Customer Operations
DHL Express
Jul 2023 - Present (2 years 7 months)
Managed full customer service cycle for international shipping, administering logistics and documentation to ensure compliance and timely delivery while resolving critical incidents to maintain high customer satisfaction and retention.
SaaS Onboarding Specialist
Coronado Int. Telecard Center
Oct 2020 - Jul 2023 (2 years 9 months)
Led technical implementation and onboarding of POS and payment terminal systems, acted as liaison to development for bug reporting, and executed disaster recovery and backups to ensure client operational continuity.
IT Technical Consultant
Erpit Consulting
Jan 2019 - Oct 2020 (1 year 9 months)
Performed technical assessments and implemented systems for corporate clients, providing on-site and remote support, preventive database maintenance, and end-user training to improve infrastructure reliability.
IT Technical Support
Salud Corporal & Restaurantes Yao
Feb 2017 - Jan 2019 (1 year 11 months)
Monitored and maintained hardware and POS infrastructure across multiple branches, managing software updates and deployments to ensure continuous operations with zero downtime.
Administrative Assistant
Franti Industrial
Jun 2014 - Feb 2017 (2 years 8 months)
Managed invoicing, quotations, and client order tracking to support business operations and improve order fulfillment accuracy.
Education
Degrees, certifications, and relevant coursework
PLPlatzi
Certificate, Systems Engineering / Web Development
2023 -
Enrolled in Systems Engineering and Web Development courses focused on practical web technologies and engineering fundamentals.
UDUdemy
Certificate, Digital & Content Marketing
2024 - 2024
Completed courses in Digital & Content Marketing covering content strategy and digital marketing tactics.
UUUniversidad Tecnológica de Santiago (UTESA)
Undergraduate studies, Software Development / Digital Marketing
2022 - 2024
Pursued studies in Software Development and Digital Marketing with emphasis on modern software practices and marketing technologies.
Cincinnatus Institute Of Craftsmanship
Certificate, Web Design
2020 - 2020
Completed a Web Design program focused on design principles and front-end web techniques.
PPPontificia Universidad Católica Madre y Maestra (PUCMM)
Listed as an educational institution on the candidate's profile without specific program or dates provided.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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