Johan Aigbokhaode

I’m a highly organized, proactive, and results-driven Virtual Assistant with a strong foundation in customer service, digital marketing, and operations support. Google-certified in Digital Marketing, I focus on managing communications, coordinating workflows, and keeping multiple projects on track in deadline-driven environments. I’m also fluent in English (written and verbal) and detail-oriented—committed to ensuring nothing falls through the cracks.

From 2019 to 2024 as a Customer Service & Operations Representative, I provided high-quality administrative and operational support to team leads and management to keep daily operations running smoothly. I managed customer communications, task queues, and service timelines across multiple concurrent accounts, while maintaining accurate documentation, records, and SOPs for accountability and compliance. I coordinated internal workflows between departments, proactively followed up on pending action items, and organized operational files and reports using digital tools and spreadsheets to support fast, reliable delivery.

Since 2024, as a Freelance Digital Marketing & Virtual Support Specialist working remotely, I deliver end-to-end virtual support—covering inbox management, scheduling, and content coordination. I create and organize marketing content and campaign reports, manage client communication through Slack and email, and maintain structured Google Drive filing systems for multiple projects. I track tasks, deliverables, and productivity milestones using project management and time-tracking tools, applying my Google Digital Marketing Certification knowledge to support client campaigns and digital strategies.