Open to opportunities

Isaac Kelechi

@isaackelechi

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Customer service and virtual assistant specializing in digital marketing and operations.

Nigeria

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What I'm looking for

I seek a role where I can leverage virtual assistance and digital marketing skills to improve operations, engage customers, and contribute to measurable growth in a collaborative, growth-oriented team.

I am a customer service and virtual assistance professional with over two years of experience supporting clients, managing business operations, and delivering digital marketing solutions. I have hands-on experience running Google Ads, creating content, managing social media, and improving client engagement to drive business growth.

I consistently streamline workflows and enhance customer satisfaction through attentive communication, reporting, and administrative support. My background includes freelance virtual assistance, customer service at Jumbo Sports, and digital marketing support for small businesses, complemented by certifications in Google Ads and digital marketing.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2023 - Present (2 years 9 months)

Provided administrative and customer support to clients across industries, managing email, scheduling, and social media to improve engagement and streamline workflows.

Scheduling Social Media Management Online Research Reporting Client Communication Google Workspace Microsoft Office

Customer Service Representative

Jumbo Sports

Jan 2022 - Dec 2023 (1 year 11 months)

Handled customer inquiries and complaints, achieving a high resolution rate and improving customer satisfaction while supporting product promotions and sales campaigns.