IT and technical operations professional with 15 years of experience in information technology, specializing in computer hardware, network infrastructure, technical support, Windows Server and Active Directory.
Microsoft Certified Solutions Associate (MCSA) — Windows Server 2012, with extensive hands-on experience in computer maintenance, troubleshooting, network configuration and IT infrastructure support.
My professional background also includes industrial technology, CNC equipment maintenance and production management. From 2022 to 2026, I worked as a Production Manager, coordinating teams, production planning, workflows, materials and operational processes.
I also have practical experience in AI-assisted software project management. I managed the development of Elozun (elozun.com.br), a WhatsApp customer service and CRM platform, using OpenAI Codex to support development, testing and implementation.
I am experienced in using AI tools to improve productivity, organize technical projects and solve operational challenges.
I am currently based in Brazil and seeking remote opportunities in IT Support, Technical Support, IT Infrastructure, SaaS Support and Technical Operations.
Languages: Native Portuguese, intermediate English and upper-intermediate Spanish (B2).
