At 5CA, I handled live chat support in English for players across AAA and mobile titles worldwide. I kept resolutions within SLA, maintained a QA score above 90%, and documented cases in Salesforce so handovers and escalations stayed clear.
Earlier, as an Architectural Intern at Han Awal & Partners, I supported senior architects on active projects and produced SketchUp models and Adobe Creative Suite renders for client presentations. My architecture education at Universitas Indonesia and international schooling also shaped my design foundation and daily use of English in international teams.
