Joe Hicks

· Develop and implement engaging lesson plans that introduce students to physical and human geography concepts
· Utilize interactive maps, digital tools, and hands-on activities to enhance student understanding of global cultures and geographic processes
· Foster critical thinking by guiding discussions on contemporary global issues such as climate change, migration, and urbanization
· Assess stud

Directed vessel and port operations for the U.S. West Coast and Canada, while acting as a primary liaison with the U.S. Coast Guard and Anti-Terrorism units.
• Oversaw the analysis of maritime manifest data to identify security risks, government exam/clearance holds, and billing errors before they could disrupt operations.

Guided a customer service team in resolving issues at rail , port and exa

Inter-Agency Coordination: Orchestrated complex customs examinations while communicating - educating customers and customs brokers on how to proceed with, port officials and various federal government agencies to ensure clearance and avoid additional cost (demurrage, storage, exam fees etc)

Operational Readiness: Managed vessel arrivals, customer notifications, line release, exam notifications a

• Multi-National Coordination: Coordinated the importation of chemical ISO-tank shipments across the U.S., Canada, Mexico, and Latin America.
• Revenue Management: Streamlined file setup and billing operations for 80% of Asian import accounts, ensuring high-accuracy financial reporting and invoicing using Incoterms.
• Technical Compliance SME: Engineered arrival notices and federal documentation

• Arrive vessels in system and notify customers of payment, customs, and release status.
• Scheduling customs exams in coordination with customs broker and client.
• Responsible for Line release and follow-up on all inbound cargo..
• Answer incoming calls for the import customer service group.
• Responsible to complete all OIP applications daily
• Maintain updated vessel sailing schedules to pro

Contributed to the initial operational setup of the Houston branch, developing early-stage protocols for customer service and billing.
Worked closely with Oil and Gas industry buyers to expedite critical industrial materials and ensure on-time delivery.
Created system for Vendors to report delivery estimates, and continually communicated timeliness with Buyers and internally.

•On call 24HR a day including holidays.
•Ensure that all downloads are completed by the 24HR rule deadline if not before.
•Confirm all customs discrepancies are cleaned up, sent to customs, and confirm that amendment was accepted.
•Ensure that all emails are handled in a timely manner and all are taken care of by the end of the day.
•Confirm that all delete requests are handled timely with deleti

Pursued a Bachelor of Arts in General Studies, completing the degree in May 2022.

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