Cynthia Jones

Prepare and process customs entries, review details, and verify compliance data, calculations, and duty policies. Ensure submission of additional cargo information to U.S. Customs and Border Protection before entry into the U.S.

Held multiple roles across import, export, finance, operations, and business development. Conducted business development research, oversaw Air Export operations, and managed billing, invoicing, and auditing processes within the Import Division.

Assisted in efficient daily office operations by overseeing staff, managing patient relations, and ensuring high service standards. Managed financial processes including insurance claims, billing, and collections while maintaining regulatory compliance.

Oversaw tuition and fundraising programs, budgeting, and compliance with Diocese and state regulations. Managed tuition collection totaling approximately $1.24 million annually and served as primary financial liaison for parents and families.

Led branch operations with full responsibility for sales, service, compliance, and team performance. Developed a sales and service monitoring program that increased sales by 56% and improved branch ranking from #710 to #211 within 9 months.

Established individual and team sales goals to drive customer acquisition and retention. Increased office profitability by 67% within 12 months through budget tracking and operational oversight.

Led front-end operations, ensuring exceptional guest service and team member engagement. Acted as Leader on Duty, overseeing store opening/closing and security.

Managed nationwide educational services programs for Fortune 500 clients. Conducted needs assessments, designed customized training programs, and developed strong client relationships for long-term growth.

MBA candidate with Project Management Certification.