Open to opportunities

Jocelyn Torres

@jocelyntorres

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I manage client operations, billing, and bilingual service across wellness, legal, and administrative teams.

United States

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What I'm looking for

I'm looking for a client-facing operations, administrative, or fitness role where I can manage workflows, support customers, use my bilingual English-Spanish communication skills, and contribute to efficient daily operations.

I've supported daily operations at St. John’s Wellness, managing approximately $5,000 in daily invoices, answering 20–30 calls per day, and creating a welcoming patient experience.

At Body Design Personal Training Club, I trained individual and small-group clients, managed 25–30 clients, created personalized weekly workout programs, and ran afternoon club operations including consultations, sales, billing, client check-ins, and facility readiness.

Previously, at Deljou Art Group and Potra Law Firm, I processed high-volume invoices and memos, handled client communications, supported legal and immigration filings, and provided fluent English-Spanish translation. I developed process improvements that increased productivity and reduced required time by 20%.

Experience

Work history, roles, and key accomplishments

Receptionist

St. John's Wellness

Aug 2025 - Feb 2026 (6 months)

Managed all company invoices averaging $5,000 daily, greeted patients with a professional attitude, and handled phone calls and office opening/closing duties.

Customer Service Invoicing Office Management

Club Operator / Personal Trainer

Body Design Personal Training Club

Sep 2022 - Apr 2025 (2 years 7 months)

Provided individual and small group training, managed an average of 25-30 clients, crafted personalized workout programs, and oversaw studio operations including consultations, sales, billing, and client check-ins.

Personal Training Client Management Program Design Operations Management Sales Billing

Team Support Administrator

Deljou Art Group

Dec 2020 - Sep 2022 (1 year 9 months)

Processed invoices and memos for fine art sales using ArtTracker, assisted the Director of Administration, ordered supplies, served as receptionist, and managed incoming calls and client guidance.

Invoicing Customer Service Administrative Support Supply Management

Call Center / Bilingual Legal Assistant

Potra Law Firm

Feb 2017 - Dec 2020 (3 years 10 months)

Managed and prioritized 100-200 calls daily, directed calls to appropriate departments, recorded client information, and communicated in English and Spanish. Later transitioned to legal assistant for FOIA/FBI and citizenship departments, handling consultations, fingerprinting, translations, and USCIS filings.

Call Center Legal Assistance FBI Translation Data Entry Process Improvement