Jobert Fernandes

I've delivered four major cross-border payment and regulatory compliance projects for JPMorgan Chase through Tata Consultancy Services, including India Payment Data Localization, Australia Fiserv Migration, CBPR+ MT-to-MX migration, and China payment implementation.

I manage projects end to end—from scope, timelines, budgets, and risk registers through delivery—while coordinating technology, compliance, legal, and business stakeholders across global markets. My work supports payment modernisation, ISO 20022 adoption, data localisation, and local payment processing.

Previously, I led banking and insurance operations for Citibank N.A. and Transamerica Life Insurance, where I streamlined workflows, monitored SLAs, conducted quality reviews, and coached associates. I was promoted to Business Process Lead for my operational improvement and leadership contributions.

I bring more than 10 years of financial-services, banking-operations, and customer-relationship experience, with a practical focus on compliant delivery, process accuracy, and measurable operational efficiency.