Open to opportunities

Jobelle Marticio

@jobellemarticio

Message

Customer-focused retail and communications professional with strong tech and brand advocacy skills.

Australia

Message

What I'm looking for

I seek customer-facing roles that combine technology and retail, where I can drive sales, mentor staff, uphold brand standards, and grow into leadership.

I am a customer-focused retail and communications professional with a passion for technology and brand advocacy. I have experience representing major brands in-store, educating customers and staff, and consistently meeting sales KPIs.

My background includes product advising for Microsoft at CPM Australia, communications internship experience with Restless Development Nepal, and multiple frontline retail roles at Big W and JB Hi‑Fi where I developed inventory, customer service, and operational skills.

I bring strong interpersonal, organisational and communication skills, plus practical experience with RF scanners, walkie forklifts, and creating engaging communication materials and infographics that respect brand guidelines.

I am proactive, detail oriented, adaptable and driven to build positive customer experiences and measurable sales growth while maintaining brand compliance and governance.

Experience

Work history, roles, and key accomplishments

Current

Product Advisor - Microsoft

Current

CPM Australia

Jan 2024 - Present (1 year 9 months)

Promote and represent the Microsoft brand in-store, educating customers and staff to drive sales growth and meet weekly KPIs while monitoring stock, analysing customer trends, and maintaining brand presence.

Retail Sales Brand Representation Customer Education KPIs Sales Reporting Product Demonstrations Customer Engagement

Communications Officer Intern

Restless Development

Mar 2024 - Jun 2024 (3 months)

Designed and developed communication materials and infographics to contextualise project objectives, presented strategies and success stories to stakeholders, and strengthened the organisation's social media presence among Nepalese youth.

Communication Content Design Infographics Social Media Stakeholder Engagement Brand Guidelines Case Study Development Creative Writing

Fill Team Member

Big W

Jan 2021 - Dec 2023 (2 years 11 months)

Managed inventory and pick-pack operations in a fast-paced retail environment, operated RF scanners and walkie forklifts, occasionally led team tasks to meet daily deadlines, and provided customer service including phone enquiries.

Inventory Management Team Leadership Time Management Customer Service

Sales Assistant

JB Hi-Fi

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered exceptional customer service and product advice to achieve KPIs and drive sales, leveraging strong product knowledge and communication to increase revenue and customer satisfaction.