At Velozient, serving Track Hospitality, I’m responsible for the Distribution and Reporting teams, with end-to-end ownership of roadmaps, backlogs, and product strategy. I work daily with APIs and integrations, maintaining channel connections and integrating new ones.
At Stays S.A, I reduced onboarding time to major sales platforms by about 40% by using Hotjar, Analytics, and surveys to map the user journey. I also redesigned the whitelabel checkout product, reaching a 95% task completion rate, and helped increase product NPS by 15% through new pricing strategies informed by customer jobs to be done.
Earlier at Stays S.A, I created and organized the company’s first official roadmaps as Product Owner, after reducing backlog and prioritization bottlenecks by around 40%. As a Senior Customer Success Analyst, I participated in structuring onboarding processes and onboarded more than 350 users.
