Joao Felipe Aguiar

Led a large-scale SD-WAN migration across LATAM (290+ sites / 400+ transitions), coordinating multi-country deployments with vendors, logistics, and regional stakeholders. Improved deployment efficiency by ~25% and strengthened SLA adherence by implementing governance routines, performance tracking, and proactive risk management.

Designed end-to-end network and infrastructure solutions aligned with business and technical requirements, supporting scalable and reliable deployments. Led multi-country project delivery across LATAM and built strong client relationships through regular status updates and transparent execution.

Managed cross-functional delivery for LATAM network, VoIP, collaboration, and cloud projects including SD-WAN/SD-LAN deployments, telco room migrations, and Webex Rooms rollouts. Supported security-aligned execution by conducting risk assessments and validating controls under ISO 27001, NIST, and Zero Trust frameworks.

Managed and monitored enterprise networking using BGP, OSPF, and MPLS to ensure availability and optimal performance. Administered VoIP infrastructure (Cisco Call Manager, CUBE, voice gateways), led incident root-cause analysis, and produced service quality/performance reporting to support SLA adherence and cybersecurity risk mitigation.

Managed enterprise infrastructure security across LAN/WAN/WLAN, VPNs, and firewalls, and performed risk and vulnerability assessments to prioritize remediation. Supported GDPR/LGPD adoption by defining security controls and partnering across technical, security, and business teams using governance and dependency tracking in BMC Remedy, Jira, and SharePoint.