Joanne Nyaoro
@joannenyaoro
I build reliable IT operations, networks, and data workflows across complex multi-vendor environments.
KenyaWhat I'm looking for
I've supported IT operations across East Africa Glassware Mart and Uchumi Supermarkets, leading technical teams, maintaining systems, and resolving user issues in fast-moving business environments.
At East Africa Glassware Mart, I led six IT professionals, virtualized 80% of server infrastructure using VMware, and implemented centralized technology inventory management. I also managed software licensing, hardware procurement, system policies, and staff training for systems and networks.
More recently, I've annotated complex data with 98% accuracy, improved annotation workflow time by 20%, and trained new annotators. My work spans IT support, network and system administration, SQL, MySQL, Oracle, database administration, inventory management, and customer service.
Experience
Work history, roles, and key accomplishments
Annotation Specialist
Unknown
Jun 2022 - Dec 2025 (3 years 6 months)
Annotated and labelled complex data types using specialized tools, achieving a 98% accuracy rate on projects. Streamlined annotation workflows in collaboration with data scientists and engineers, reducing process time by 20%.
ICT Services Coordinator
East Africa Glassware Mart
Dec 2013 - Aug 2020 (6 years 8 months)
Led a team of 6 IT professionals, managing software and hardware installation and configuration. Virtualized 80% of server infrastructure using VMware, reducing hardware costs.
Sales Administrator
East Africa Glassware Mart
Jun 2013 - Nov 2013 (5 months)
Managed order processing for KSh 50M in annual sales, improving case fill rate by 15%. Analysed customer data and logistics processes, increasing on-time delivery from 85% to 95%.
ICT Service Desk
Uchumi Supermarkets Ltd
Aug 2009 - Aug 2011 (2 years)
Provided front-line technical support, resolving 80% of issues on first contact. Documented procedures for 200+ IT processes, establishing a knowledge base for training.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
IT Essentials, Information Technology
2023 - 2023
Completed IT Essentials certification from Cisco Networking Academy in 2023.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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