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Joanne Feghali

@joannefeghali

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Experienced Card Business Development Manager with a focus on digital transformation.

Lebanon

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in fraud management and digital transformation while fostering a collaborative and innovative company culture.

I am a dedicated professional with extensive experience in card business development and fraud management. My career has been marked by a commitment to enhancing customer engagement and driving revenue growth through innovative strategies and data-driven insights. At AM Bank, I successfully developed and implemented strategies that significantly increased credit card utilization, while also collaborating with cross-functional teams to introduce new product features.

Previously, I served as a Regional Fraud, Chargeback, and Collection Consultant at Paytabs, where I built robust project management frameworks and led initiatives to combat fraud in digital payments. My analytical skills allowed me to identify trends and risks effectively, ensuring compliance with regulations and enhancing operational efficiency. I take pride in my ability to foster relationships with stakeholders and provide training to team members, ensuring a culture of compliance and excellence.

Experience

Work history, roles, and key accomplishments

Card Business Development Manager

AM Bank

Oct 2023 - Oct 2023 (0 months)

Developed and implemented strategies to increase credit card utilization and enhance customer engagement. Analyzed market trends and collaborated with internal teams to improve product features and customer experience. Prepared reports on KPIs and presented findings to senior management.

Project Management Communication Digital Transformation Strategic Planning Data Analysis Customer Engagement Market Research Reporting Automation Tools

Regional Fraud, Chargeback, and Collection Consultant

Paytabs

Jan 2022 - Jan 2023 (1 year)

Developed strategies for fraud prevention and chargeback management. Analyzed economic data for policy recommendations and built project management frameworks. Liaised with IT to drive automation and improve operational effectiveness.

Fraud Management Chargebacks Project Management Data Analysis Risk Assessment Compliance Stakeholder Management Automation Policy Development

Chargeback and Fraud Management Senior Officer

Byblos Bank

Oct 2016 - Jan 2022 (5 years 3 months)

Managed incoming chargebacks and resolved debit/credit card claims according to regulations. Developed fraud reports and monitored market fraud activities. Collaborated with various departments to ensure compliance and effective resolution of claims.

Chargebacks Fraud Analysis Regulatory Compliance Data Reporting Risk Analysis Problem Solving Market Research Documentation Team Coordination

Merchant Relationship Officer

Bank Audi

Aug 2010 - Oct 2016 (6 years 2 months)

Managed chargeback claims and communicated with merchants to ensure compliance with regulations. Analyzed claims and collaborated with various departments to enhance merchant experience and address technical requirements.