Sales Agent, Customer Service agent, Customer Support Specialist
JMLooking for a job
Joan Maina
@joanmaina
Welcome to my profile! I am an experienced professional with a passion for remote work.
KenyaWhat I'm looking for
In my previous roles as Project Assistant and Sales specialist at Your Joy-Full Excellence and Customer Service Specialist and sales agent at Whiterose, I consistently provided customer support via multiple channels, documented interactions, and collaborated with internal teams to resolve issues efficiently. These experiences have equipped me with the ability to manage customer inquiries with empathy and professionalism while adhering to strict SLAs. I understand the importance of timely and accurate responses in building strong relationships with customers, especially in a fast-paced, global environment.
I am confident that my strong communication skills, attention to detail, and problem-solving abilities make me a great fit for the role. I am excited about the opportunity to work with a team that values excellence, innovation, and collaboration. I look forward to the chance to discuss how I can contribute to your company’s continued success and help ensure a world-class experience for your global clients.
Thank you for considering my application. I am available at your convenience for further discussion.
Experience
Work history, roles, and key accomplishments
GIPassionate about sales and digital marketing, I thrive on connecting with clients, understanding their needs, and delivering tailored solutions. At Your Joy-Full Excellence, I generate leads, craft strategic sales approaches, and exceed targets. Using Microsoft Office and Google Apps, I track performance and optimize processes. My focus is in building lasting client relationships.
WHSales and Customer Support Agent
whiterose
Jan 2022 - Feb 2024 (2 years 1 month)
Handled both inbound and outbound calls, I connected with customers, providing top-notch service while promoting company products. I tracked sales data, monitored product usage, and gathered feedback to enhance satisfaction. Problem-solving became second nature as I resolved issues and ensured seamless deliveries. Working closely with my team, I helped exceed sales targets.
CMLead multi-functional projects, I ensured seamless teamwork and timely results across regions. Managing inventory and resources, with expertise in data tracking using Excel and AppSheet, I maintained accuracy and efficiency. I enforced compliance, improved processes, and built strong stakeholder relationships, using analytical thinking to solve challenges and drive success.
Education
Degrees, certifications, and relevant coursework
KUkenyatta university
Diploma In Primary Teacher Education, English and linguistics
2014 - 2019
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
30k-80k USD
Job categories
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