Looking for a job

Joan Maina

@joanmaina

Message

Welcome to my profile! I am an experienced professional with a passion for remote work.

Kenya

Message

What I'm looking for

Sales Agent, Customer Service agent, Customer Support Specialist

In my previous roles as Project Assistant and Sales specialist at Your Joy-Full Excellence and Customer Service Specialist and sales agent at Whiterose, I consistently provided customer support via multiple channels, documented interactions, and collaborated with internal teams to resolve issues efficiently. These experiences have equipped me with the ability to manage customer inquiries with empathy and professionalism while adhering to strict SLAs. I understand the importance of timely and accurate responses in building strong relationships with customers, especially in a fast-paced, global environment.

I am confident that my strong communication skills, attention to detail, and problem-solving abilities make me a great fit for the role. I am excited about the opportunity to work with a team that values excellence, innovation, and collaboration. I look forward to the chance to discuss how I can contribute to your company’s continued success and help ensure a world-class experience for your global clients.

Thank you for considering my application. I am available at your convenience for further discussion.

Experience

Work history, roles, and key accomplishments

Project Assistant / Sales Manager

Girls Inc.

Mar 2024 - Dec 2024 (9 months)

Passionate about sales and digital marketing, I thrive on connecting with clients, understanding their needs, and delivering tailored solutions. At Your Joy-Full Excellence, I generate leads, craft strategic sales approaches, and exceed targets. Using Microsoft Office and Google Apps, I track performance and optimize processes. My focus is in building lasting client relationships.

Communication Skills Project Management Problem Solving

Sales and Customer Support Agent

whiterose

Jan 2022 - Feb 2024 (2 years 1 month)

Handled both inbound and outbound calls, I connected with customers, providing top-notch service while promoting company products. I tracked sales data, monitored product usage, and gathered feedback to enhance satisfaction. Problem-solving became second nature as I resolved issues and ensured seamless deliveries. Working closely with my team, I helped exceed sales targets.

Communication Skills Problem Solving Salesforce Communication

Customer Support Agent

Care Maximus

Jan 2020 - Oct 2022 (2 years 9 months)

Lead multi-functional projects, I ensured seamless teamwork and timely results across regions. Managing inventory and resources, with expertise in data tracking using Excel and AppSheet, I maintained accuracy and efficiency. I enforced compliance, improved processes, and built strong stakeholder relationships, using analytical thinking to solve challenges and drive success.

Communication Skills Problem Solving Salesforce Communication