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Joana Costa

@joanacosta1

Staff Quality Engineer at Fanatics who shaped quality strategy for 500+ eCommerce websites and validated AI support across chat and voice.

United States

Message

At Fanatics Inc., I defined test and automation strategies for customer-facing platforms across 500+ eCommerce websites, identifying quality risks and supporting release readiness.

I also led quality validation for AI-powered customer support across chat and voice. Using Dialogflow and Sierra logs, API responses, and conversation history, I investigated failures and collaborated with engineers on fixes.

Earlier at Fanatics Inc., I served as the sole Quality Engineer for an internal platform supporting 500+ eCommerce sites and 28+ business-critical tools. At Avenue Code, I developed JavaScript and Selenium WebDriver automation for enterprise web applications.

Experience

Work history, roles, and key accomplishments

Staff Quality Engineer

Fanatics Inc.

Nov 2022 - Apr 2026 (3 years 5 months)

Defined test and automation strategies for distributed customer-facing platforms, partnering with engineering teams to identify quality risks and drive release readiness across 500+ eCommerce websites. Led quality validation for AI-powered customer support experiences across chat and voice, investigating complex conversational AI failures using Dialogflow, Sierra logs, and API responses.

Test Strategy Automation Strategy Risk Analysis Release Readiness JavaScript Playwright Selenium Webdriver Postman Newman Dialogflow Sierra API Testing A B Testing Distributed Systems

Senior Quality Engineer

Fanatics Inc.

Mar 2019 - Oct 2022 (3 years 7 months)

Led release readiness across distributed QE teams in the US, Brazil, and India, coordinating test execution, risk assessment, and quality status for 20+ monthly production releases. Served as the sole Quality Engineer for an internal platform supporting 500+ eCommerce sites and 28+ business-critical tools, owning test strategy and release validation.

Test Strategy Risk Assessment Release Readiness Selenium Webdriver UI Testing API Testing Integration Testing End To End Testing

Quality Engineer Consultant

Avenue Code

May 2016 - Jan 2019 (2 years 8 months)

Delivered quality engineering for enterprise web applications across multiple consulting engagements. Developed UI automation using JavaScript and Selenium WebDriver to expand regression coverage.

JavaScript Selenium Webdriver UI Automation Regression Testing