joahna merida

Worked as Office Management at eyepin eMarketing Software.

*Communicate and collaborate with local teams for feedback to optimize content.
*Creation of engaging content for internal communication.
* Content Creation Support
*Developed and customized internal communication plans.
* Review and schedule content with an external provider.

* Organized content for Twitter account: @REDUCC_UNAM
* Coordinated logistics in events: Seminars, Circle of Studies and National Congress on Climate Change 2018
* Investigation
* Administrative support

* Content searching for different fan pages of the company.
* Generate advertising campaigns for technology courses (Java, Excel, PHP, Ethical Hacker)
* Generate a communication plan for fanpage.
* Develop relationships with costumers and create an exceptional, personal service experience for them via phone, email, and social media.

*Production of content, programs and advertisements.
*Office handling.
*Controlled and systematized billing
*Customer service (Management of confidential customers information)
*Preparation and control of travel expenses (Appointment management, trips, dinners, hotels, car rental, etc.)
*Document files.

*Management of certification exams ( Purchase, reschedule, attention and reception of the participants for certification exams).

Analyzed and created a content template for the social networks of the organization (Facebook and Twitter).

Diagnosed and created an strategy solving internal and external problems in the organization communication:
*Content template on the selection process for fellows.
*Creation of engaging content for the online community.
*Proposal for media content, newsletters, product description, etc.

Web content creator with the aim of attracting tourism in Mexico City:
• Create and edit website (text, video, image)
• Help with the management of digital content.

Issued Jan 2016