Joah Escalante
@joahescalante
Financial Processing Clerk II at Maximus who processed federal student aid transactions and earned Section 5C certification.
United StatesWhat I'm looking for
At Maximus, I processed financial transactions, refunds, payments, account adjustments, and reconciliations for U.S. Department of Education programs. I also handled data entry and quality checks while following federal compliance and data security guidelines, and earned Section 5C certification.
As Owner / Operator of Public Plugs, I managed customer operations and negotiated with vendors, reducing costs by 30% and achieving 24–48 hour part turnaround. I also developed procedures for inventory control, customer records, and quality standards.
Experience
Work history, roles, and key accomplishments
Human Directional
Media Nation Outdoor
May 2023 - Present (3 years 5 months)
Demonstrated reliability, situational awareness, and professional customer interaction while working extended shifts in high-traffic public environments.
Owner / Operator
Public Plugs
Apr 2022 - Present (4 years 6 months)
Managed end-to-end customer operations including lead intake, diagnosis, repair tracking, billing follow-up, and satisfaction resolution. Negotiated with vendors to maintain inventory accuracy and reduce costs by 30%.
Processed high-volume financial transactions, refunds, payments, and reconciliations for U.S. Department of Education programs. Performed data entry, quality assurance, and discrepancy identification while following federal compliance and data security guidelines.
Computer Input Specialist
DOT Safety
Feb 2021 - Apr 2023 (2 years 2 months)
Entered truck driver logs and safety data into software systems and organized files for compliance review. Cross-checked records against safety protocols to identify potential violations and ensure data integrity.
Education
Degrees, certifications, and relevant coursework
University of Texas at Austin
Cybersecurity Bootcamp Certification, Cybersecurity
Completed a six-month intensive cybersecurity bootcamp covering networking, risk management, reporting, and hands-on cybersecurity practices.
Caddo Mills High School
High School Diploma, General Studies
Graduated with a High School Diploma in May 2024.
Maximus
Section 5C Certification, Data Security and Compliance
Earned Section 5C Certification authorizing secure handling of PII and sensitive financial data in moderate-risk federal contract environments.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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