JL Thomas
@jlthomas
Experienced virtual assistant with a focus on executive support.
What I'm looking for
I am a professional, calm, and emotionally intelligent remote assistant with over a decade of experience supporting executives and teams. My expertise lies in managing high-volume calls, delivering five-star service, and maintaining organized operations from a remote setting. I am known for my exceptional communication skills, patience under pressure, and proactive problem-solving abilities.
As the Founder and Managing Partner of Hued CX, I provide professional support for client training projects, including scheduling, correspondence, and message management. I ensure emotionally intelligent customer interactions and assist trainers and small businesses with various administrative support tasks. My experience at OhioHealth Corp as an Executive Assistant allowed me to support high-level executives with complex scheduling and inbox management, while also preparing materials and reports that facilitated effective communication within the organization.
Experience
Work history, roles, and key accomplishments
Founder & Managing Partner
Hued CX
Jan 2024 - Present (1 year 6 months)
Provided professional support for client training projects, including scheduling, correspondence, and message management. Delivered emotionally intelligent customer interactions, ensuring clear, respectful communication.
Executive Assistant
OhioHealth Corp
Jan 2015 - Present (10 years 6 months)
Supported Vice President, Senior Compliance Director, and Chief Privacy Officer with complex scheduling and inbox management. Served as first point of contact for internal and external inquiries, ensuring professional and warm communication.
Administrative Assistant II
Ohio Air Quality Development Authority
Jan 2013 - Present (12 years 6 months)
Managed front desk and call handling for executive offices. Answered and routed incoming calls with professional etiquette.
Assistant to Deans Emeritus
OSU Wexner Medical Center
Jan 2011 - Present (14 years 6 months)
Provided direct support to executive offices, managing calls and correspondence. Scheduled meetings, luncheons, and events with alumni and donors.
Education
Degrees, certifications, and relevant coursework
Franklin University
Bachelor of Science, Communications
Completed a Bachelor of Science in Communications, focusing on various aspects of communication theory and practice. Gained skills in professional correspondence, message management, and interpersonal communication.
Columbus State
Associate of Science, Business Office Applications
Obtained an Associate of Science in Business Office Applications, developing proficiency in administrative support tasks and office management. Acquired skills in data entry, document organization, and utilizing office software.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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