Open to opportunities

JL Thomas

@jlthomas

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Experienced virtual assistant with a focus on executive support.

United States

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What I'm looking for

I am looking for a role that values communication and offers opportunities for growth.

I am a professional, calm, and emotionally intelligent remote assistant with over a decade of experience supporting executives and teams. My expertise lies in managing high-volume calls, delivering five-star service, and maintaining organized operations from a remote setting. I am known for my exceptional communication skills, patience under pressure, and proactive problem-solving abilities.

As the Founder and Managing Partner of Hued CX, I provide professional support for client training projects, including scheduling, correspondence, and message management. I ensure emotionally intelligent customer interactions and assist trainers and small businesses with various administrative support tasks. My experience at OhioHealth Corp as an Executive Assistant allowed me to support high-level executives with complex scheduling and inbox management, while also preparing materials and reports that facilitated effective communication within the organization.

Experience

Work history, roles, and key accomplishments

Current

Founder & Managing Partner

Current

Hued CX

Jan 2024 - Present (1 year 6 months)

Provided professional support for client training projects, including scheduling, correspondence, and message management. Delivered emotionally intelligent customer interactions, ensuring clear, respectful communication.

Scheduling Administrative Support Microsoft Office Google Workspace Project Tracking Record keeping

Executive Assistant

OhioHealth Corp

Jan 2015 - Present (10 years 6 months)

Supported Vice President, Senior Compliance Director, and Chief Privacy Officer with complex scheduling and inbox management. Served as first point of contact for internal and external inquiries, ensuring professional and warm communication.

Scheduling Inbox Management Correspondence Management Meeting Preparation Discrétion Attention To Detail

Administrative Assistant II

Ohio Air Quality Development Authority

Jan 2013 - Present (12 years 6 months)

Managed front desk and call handling for executive offices. Answered and routed incoming calls with professional etiquette.

Scheduling Materials Preparation Grant Tracking Document Management Executive Support

Assistant to Deans Emeritus

OSU Wexner Medical Center

Jan 2011 - Present (14 years 6 months)

Provided direct support to executive offices, managing calls and correspondence. Scheduled meetings, luncheons, and events with alumni and donors.

Executive Support Correspondence Management Scheduling Event Coordination Client Experience Alumni Relations Administrative Assistance

Education

Degrees, certifications, and relevant coursework

Franklin University

Bachelor of Science, Communications

Completed a Bachelor of Science in Communications, focusing on various aspects of communication theory and practice. Gained skills in professional correspondence, message management, and interpersonal communication.

Columbus State

Associate of Science, Business Office Applications

Obtained an Associate of Science in Business Office Applications, developing proficiency in administrative support tasks and office management. Acquired skills in data entry, document organization, and utilizing office software.