Looking for a job

Suraj K

@surajk1

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I manage accounts payable, invoice processing, vendor payments, and customer support operations.

India

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What I'm looking for

I'm looking for a role in finance, accounts payable, operations, or customer support where I can manage transactions accurately, improve processes, work with cross-functional teams, and meet quality and SLA targets.

I've handled accounts payable and finance operations at Beep Experience Event Management, processing vendor invoices, payments, three-way matching, reconciliations, reimbursements, and monthly MIS reporting. I use Microsoft Excel, Pivot Tables, and VLOOKUP to track invoice status, vendor balances, and SLA performance.

Previously, I supported process operations at Wipro and credit-card application processing at HDB Financial Services. I also handle customer queries across voice, chat, and email at Alorica while maintaining quality, compliance, and accurate records.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Agent

Current

Alorica

Jul 2026 - Present (2 months)

Handled customer queries and concerns through voice, chat, and email, ensuring timely and professional resolution. Maintained accurate customer information and updated records in CRM/ticketing systems.

Customer Service CRM Ticketing Systems Communication Skills Troubleshooting SLA Management

Senior Associate

Wipro

Dec 2021 - Jun 2026 (4 years 6 months)

Managed day-to-day process activities including updating load price details and ensuring accurate processing within defined timelines. Acted as a Point of Contact for new joiners, providing process training and floor support.

Process Operations Quality Checks Training SOP Adherence Customer Interaction Blended Process Semi Non Voice

Accounts and Finance Executive

Beep Experience Event Management

Jan 2025 - Feb 2026 (1 year 1 month)

Processed vendor invoices and ensured accurate validation as per company policies and SOPs. Managed end-to-end Accounts Payable activities from invoice receipt to payment processing.

Accounts Payable Invoice Processing Vendor Management Three Way Match Purchase Order Vendor Payments Reconciliations MIS Reporting Excel Pivot Tables V Lookups

Senior Officer

HDB Financial Services

Jul 2019 - Dec 2021 (2 years 5 months)

Worked in the credit cards department, handling customer applications for processing of credit cards. Checked documents for further process and gave approval.

credit card processing Document Verification Customer Applications Approval Process