At Concentrix, I provide helpdesk, remote, and on-site IT support for work-from-home and office staff. I use Zoho Remote Tool and BigFix Remote Controller to assist with support requests.
I administer Active Directory and use SCCM and BigFix server operations to monitor security compliance, enforce policies, deploy software updates, and remediate failed actions. I also troubleshoot Office 365, FortiClient VPN, Avaya telephony, and connectivity across Zimbra-Azure environments.
As IT Asset Person In Charge at Concentrix, I track hardware inventory and document asset transactions, from deployments and replacements to equipment pull-outs. I’ve received IT Operations Top Performer recognition in multiple periods from 2023 through 2026.
