@jairaredbautista
I resolve hardware, software, network, and Windows support issues.
PhilippinesI've provided technical support at Concentrix, troubleshooting hardware, software, and system issues for customers. I also documented incidents and worked with network and server teams to resolve complex cases.
I've supported PC reimaging, OS deployment, workstation configuration, application updates, and IT asset management using SCCM, BigFix, Active Directory, and remote support tools.
Work history, roles, and key accomplishments
Provided technical support by troubleshooting hardware, software, and system issues. Documented and tracked customer issues using BRC, SolvNow, and ticketing systems, and assisted with IT asset management.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology at National University - Laguna, expected to graduate in 2026.
Software and tools used professionally
PhilippinesYou can contact Jaira Red and 90k+ other talented remote workers on Himalayas.
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