Open to opportunities

Jim Nzioka

@jimnzioka

Message

I turn telecom data into automated insights that protect revenue and improve business performance.

Kenya

Message

What I'm looking for

I'm looking to use data analytics, automation, and business performance insights to improve revenue integrity, customer experience, growth, and strategic decision-making.

At Safaricom PLC, I've spent more than 10 years turning mobile, data, and M-PESA performance data into insights that support commercial, product, technology, and finance decisions.

I've developed end-to-end reporting frameworks, dashboards, and SQL-based analytical pipelines that improved reporting efficiency by over 40% and reduced manual effort by 30–50%. My work with large-scale CDR datasets helps identify revenue leakages, usage patterns, product opportunities, and customer behavior trends.

I translate complex findings into clear executive narratives that inform pricing, promotions, product validation, and customer experience improvements.

I'm passionate about using advanced analytics, automation, data quality, and cross-functional collaboration to drive growth, revenue integrity, and market competitiveness.

Experience

Work history, roles, and key accomplishments

Current

Senior Revenue Assurance & Data Analytics Specialist

Current

Safaricom PLC

Jan 2015 - Present (11 years 8 months)

Developed and automated end-to-end performance reporting frameworks across mobile, data, and M-PESA products, improving reporting efficiency by 40%+. Analyzed large-scale CDR datasets to identify revenue leakages and business opportunities, contributing to recovery and protection of millions in annual revenue.