At PwC, contracted by Procom Services for TD Bank, I supported FINTRAC remediation through high-risk AML investigations. I analyzed transactions and suspicious activity, escalated risks, and achieved a 95% case closure rate while meeting defined timelines.
I prepared investigative reports and recommendations that contributed to a 10% reduction in fraud-related compliance violations. I also maintained regulatory documentation and handled confidential customer information with discretion.
At ZenithBank, I audited service provider claims and researched fraudulent schemes, contributing to a 15% reduction in violations. Earlier, as a Client Support Officer at Zenith Bank, I streamlined customer service processes, reducing response time by 30%.
