Looking for a job

Jimmy Elias

@jimmyelias

IT support professional at Freelance IT Support who developed Android and iOS apps and designed e-commerce platforms with integrated payments.

United Arab Emirates

Message

As a self-employed IT support professional, I provide customized IT solutions for small and medium-sized businesses. I designed e-commerce platforms with integrated payment systems and SEO optimization, and developed Android and iOS apps.

I also offer training on emerging technologies, cloud solutions, and cybersecurity practices. My technical work includes software and web development, databases, and cloud infrastructure.

At Divine Travel and Tours, I planned personalized travel itineraries and managed bookings. At Squad Stuck, I handled customer inquiries and complaints, processed orders and payments, and trained new hires.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Support

Current

Self-Employed

Jul 2023 - Present (3 years 3 months)

Provided customized IT solutions for small and medium-sized businesses, improving operational efficiency. Designed e-commerce platforms with integrated payment systems and SEO optimization.

IT Solutions Ecommerce Payment Systems SEO Mobile Application Developer Android iOS Cloud Solutions Cybersecurity

Call Centre Representative

Squad Stuck

May 2022 - Aug 2022 (3 months)

Handled high volumes of inbound and outbound calls, resolving customer inquiries and managing complaints professionally. Trained and mentored new hires on call handling and product knowledge.

Customer Service Call Handling Complaint Resolution CRM Systems Payment Processing Training Mentorship

Travel and Tours Specialist

Divine Travel and Tours

Jan 2017 - Dec 2020 (3 years 11 months)

Planned and coordinated personalized travel itineraries, managed bookings, and ensured exceptional customer satisfaction. Provided visa and documentation assistance.

Travel Planning Customer Service Relationship Building Budget Planning Destination Expertise Visa Assistance Problem Solving Conflict Resolution

Digital Marketing Manager

Unknown

Developed and executed data-driven marketing strategies with expertise in SEO, SEM, social media marketing, email campaigns, and performance analytics.