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Jihane Barrak

@jihanebarrak

Message

Key Account & Portfolio Manager driving revenue growth, retention, and customer satisfaction in the elevator industry.

Lebanon

Message

What I'm looking for

I’m looking for a role where I can grow portfolios, protect renewals, and improve cash flow through strong stakeholder management—while coordinating international logistics with a compliance-first mindset. I want to lead performance with KPIs and drive continuous process improvement.

I’m a results-driven Key Account and Portfolio Manager with over six years of experience in the elevator industry, currently managing major contracts and international logistics operations at Schindler Lebanon SAL. I focus on maximizing revenue, minimizing risk, and ensuring customer satisfaction through strong client relationship management, portfolio conversion strategies, and proactive collection processes.

Across my roles, I’ve led cross-functional teams, improved financial performance via effective collection strategies and forecasting, and delivered measurable portfolio results—growing portfolio value by 5–6% year-over-year. I’m recognized for customer engagement and conversion initiatives across the MENA region, and I bring a compliance-minded approach to stakeholder communication and performance driven management.

Experience

Work history, roles, and key accomplishments

Current

Foreign Logistics Coordinator

Current

Schindler Lebanon SAL

Oct 2024 - Present (1 year 7 months)

Coordinated international shipments end-to-end by ensuring compliance with shipping regulations and timely delivery. Prepared and reviewed shipping and customs documentation, liaised with freight forwarders and customs brokers, and tracked logistics costs to produce performance reports.

Customs Documents Compliance With Shipping Regulations Freight Forwarder Shipment Tracking Logistics Cost Performance Inventory Management performance reporting

Current

Key Account & Portfolio Manager

Current

Schindler Lebanon SAL

Jan 2020 - Present (6 years 4 months)

Managed a large portfolio of elevator service contracts, driving renewals, loss prevention, and conversion strategies to improve retention and customer satisfaction. Increased portfolio value by 5–6% year-over-year and improved cash flow by reversing bad debt allocations through proactive collections.

Key Account Management Renewals Discount And Price List Management Risk Management Team Leadership

Portfolio Leader

Schindler Lebanon SAL

Jun 2009 - Dec 2019 (10 years 6 months)

Developed and executed portfolio strategies aligned with business objectives by maintaining the portfolio roadmap and setting sales targets for profitability and price realization. Led portfolio protection and growth initiatives (contract renewals, PCM conversion, recoveries, upselling) while monitoring performance via KPIs and financial metrics.

Portfolio Strategy Sales Targets Renewals PCM Conversion Upselling KPIs And Metrics Compliance Management Cross functional Coordination

Portfolio Specialist & Sales Support

Schindler Lebanon SAL

Feb 1999 - Apr 2007 (8 years 2 months)

Provided sales support and administrative management for the service portfolio, including preparing sales reports and maintaining accurate contract records. Supported renewals and customer retention initiatives by assisting sales with upselling/cross-selling, responding to customer inquiries, and improving portfolio processes.

Service Portfolios Sales Reporting Process Improvement