At Infinity, I support the Legal Conversion Center and U.S. law-firm clients as a Client Communications Coordinator / Client Success Manager. I lead Account Implementation Specialists, coordinate campaign delivery, and manage client relationships and escalations.
I turn law-firm and lead-generation vendor requirements into intake and retainer campaigns, then use client check-ins and quarterly reviews to assess performance and spot account expansion opportunities. I also manage Freshdesk ticket workflows and investigate lead disputes through call reviews and form replay.
I reduced complex custom campaign build turnaround by approximately 28% in H1 2026, based on internal reporting. I also built a lead dispute tracker and led a retention initiative for an at-risk family law account.
I’ve developed an AI-assisted Freshdesk dashboard, repeatable tools for converting MyLegal form JSON into Word intake guides, and automated client and vendor reporting workflows using Python and pandas. My additional work includes training and quality responsibilities, campaign implementation procedures, and Mexico payroll registration and Infonavit reconciliation tools.
