Open to opportunities

Jhermine Corado

@jherminecorado

I’m a senior customer service representative specializing in Tier 2 technical support for Lemonaid Health, delivering solutions and calm.

Philippines

Message

What I'm looking for

I’m looking for a challenging role to apply my communication and analytical abilities, build deeper customer-facing expertise, and continue growing in a customer service or operations environment—where professionalism, problem-solving, and high-quality support are valued.

I’m a customer service professional with over three years of experience at TELUS International, specializing in Tier 2 support for escalated and complex customer concerns for the Lemonaid Health account. I deliver advanced, customer-focused solutions while maintaining exceptional satisfaction in high-pressure situations.

I was promoted to Tier 2 Support by demonstrating consistent performance, expertise, and commitment to quality service. I handle escalated calls, manage complex issues with professionalism and efficiency, and’m recognized for strong problem-solving skills and steady delivery of results.

Before TELUS, I built a strong foundation in technical customer support through my work with Disney+ and Hulu accounts at ResultsCX. I handled technical support and billing inquiries, consistently exceeded performance metrics, and earned recognition as a Top Performer for service quality and customer loyalty.

Earlier experience also strengthened my operational mindset: as an intern with TRIGGERS Survey and Measurement Services, I coordinated travel bookings, accommodations, and transportation logistics, and supported smooth scheduling and confirmations for global projects. Today, I’m seeking a challenging role where I can apply my communication and analytical abilities to grow further in customer service or operations.

Experience

Work history, roles, and key accomplishments

Current

Tier 2 Customer Support Rep

Current

TELUS Digital Philippines

Jan 2022 - Present (4 years 5 months)

Provided Tier 2 support for the Lemonaid Health account by handling escalated and complex customer concerns with professionalism and efficiency. Recognized for problem-solving, maintaining high customer satisfaction, and performing effectively in high-pressure situations.

Tier 2 Support Escalation Handling Customer Service De escalation Zendesk Salesforce Freshdesk Problem Solving

Technical Support Representative

Results CX

Jan 2021 - Jan 2022 (1 year)

Provided technical support for Disney+ and Hulu accounts, resolving billing inquiries and other customer issues. Consistently exceeded performance metrics and was recognized as a Top Performer for service quality and customer loyalty.

Technical Support Billing Customer Satisfaction Troubleshooting Streaming Support (Disney+Hulu)Problem Solving Performance Metrics

Travel Coordination Intern

Triggers Survey and Measurement Services LLC

Jan 2025 - Present (1 year 5 months)

Assisted with travel booking coordination for UAE-based projects, managing accommodations, transportation, and scheduling. Coordinated with clients and internal teams to ensure accurate confirmations and smooth travel logistics.

Travel Coordination Booking Management Scheduling Client Communication Administrative Support Logistics Coordination Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

San Joaquin Kalawaan High School

Grade: With Honors

Activities and societies: Female Folk dancer of the Year

Attended San Joaquin Kalawaan High School, graduating with honors.

Arellano University Andres Bonifacio Campus

Humanities and Social Sciences (HUMSS)

Completed Senior High School with the Humanities and Social Sciences (HUMSS) track (BSTM).

Polytechnic University of the Philippines

Bachelor of Science in Tourism, Tourism

Grade: Dean’s Lister (2023–2024); President’s Lister (2025); With High Honors

Studied for a Bachelor of Science in Tourism at the Polytechnic University of the Philippines, earning academic honors including Dean’s Lister (2023–2024) and President’s Lister (2025).