Open to opportunities

Jeyarathi Vallinayagam

@jeyarathivallinayaga

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Product Director and CSPO leader using technology to deliver customer-focused education products.

India

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What I'm looking for

I’m looking to lead product strategy end-to-end—building world-class teams, driving Agile execution, and using technology to deliver measurable customer outcomes and business growth in education or high-impact digital products.

I’m a CSPO-certified Product Management leader with 20 years of multi-domain experience, including 18+ years in Ed-Tech. I’m passionate about using technology to create great user experience while coordinating diverse teams to deliver on clear objectives in Agile environments.

As Product Director at Academian, I guide product strategy for Ed-Tech products across the full lifecycle—gathering and prioritizing requirements, defining vision, and aligning leaders from data, engineering, marketing, and sales. I lead a large product organization, ensuring product goals consistently support company strategy and customer satisfaction outcomes.

At Pearson Education, I led the Pearson+ D2C Higher Education product team and delivered results that improved NPS scores and increased user engagement by 40%, while growing Pearson+ revenue by 30% to $23.5M. I owned Pearson+ API services and backend product areas, driving adoption, engagement, and retention for offerings like JobSkills and Mondly, and supported launches in Italy and BENELUX.

Earlier in my career, I led service delivery and global product delivery initiatives for large education and content operations, including the Pearson Authoring Framework and integrations across LMS and content platforms. I’ve also built and enhanced SaaS platforms in document lifecycle management and accessibility-related domains, always balancing user needs with business-led demands—and I’m a firm believer in lifetime learning.

Experience

Work history, roles, and key accomplishments

Current

Product Director

Current

Academian

Feb 2025 - Present (1 year 4 months)

Guide product strategy for Ed-Tech products, defining vision, gathering/prioritizing requirements, and aligning product planning through the full business lifecycle. Lead a large product organization (6 domain managers, 23 product managers, 2 senior product managers, 25 business analysts, and 4 UI/UX designers) while partnering with data, engineering, marketing, and sales to meet financial and cus

Product Strategy Roadmapping Requirements Planning Stakeholder Management Customer Experience Design Cross functional Leadership

Senior Product Manager

Pearson Education

Sep 2022 - Feb 2025 (2 years 5 months)

Led Pearson+ D2C Higher Education product management team and drove features from concepts to reality, improving NPS and increasing user engagement by 40% and revenue by 30% to $23.5M. Owned Pearson+ API services and backend product area, partnering cross-functionally with product marketing, customer support, sales, and operations to drive adoption and retention of premium offerings.

Product Management User Research Roadmap Planning Premium Adoption & Retention

Lead Business Analyst

Ansio Solutions Private Limited

Sep 2021 - Aug 2022 (11 months)

Transitioned Ansio to a product-focused organization by recruiting, mentoring, and leading a team of 3 product owners and 1 product manager from an initial business analyst setup. Conducted user research and competitor analysis, owned product documentation (BRDs/PRDs/FSDs), enforced agile ceremonies, and supported delivery across e-commerce, fintech, and agritech products.

Business Analysis BRD PRD FSD Documentation User Interviews Competitor Analysis Agile Ceremonies Cross Functional Delivery Support Team Leadership

Service Delivery Manager

Cognizant Technologies

Jun 2017 - Sep 2021 (4 years 3 months)

Drove operational efficiencies and cost savings across Pearson Education’s global content teams (12,000+ staff and contributors) delivering to 32 business operations in 25 countries with an approx. £25M programme budget. Launched Pearson Authoring Framework products globally, integrated multiple LMS and test-prep systems, and managed global delivery through metrics/KPIs and PROSCI change lifecycle

Service Delivery Management Product Deployment Digital Asset Management Agile Delivery Stakeholder Management

Delivery Manager

Codemtra Pvt. Ltd.

May 2009 - May 2015 (6 years)

Led product delivery teams to build and deliver a Document Lifecycle Management platform, accessibility management product, and SumEqual Learning Management System. Owned key integrations with financial systems/ERPs/CRMs, expanded collectionPoint into intelligent document lifecycle management via automation, and supported sales with technical enablement materials and product training.

SaaS Product Delivery Document Lifecycle Accessibility Compliance Systems Integrations Product Strategy Technical Sales Enablement

Digital Transformation Manager

Sutherland Global Services

Jan 2006 - Apr 2009 (3 years 3 months)

Supported development and delivery of self-help and e-learning technology solutions for HR Shared Services within a $1B+ global BPO organization. Owned software product development activities including requirements (BRDs/FSDs), developer/test support, UAT/demo/handovers, data security and integrity, team mentoring, roadmap alignment, and ROI input.

Software Product Management UAT Data Integrity E Learning Stakeholder Management Mentoring ROI

Customer Service Executive

Premier Electronics

Jun 2004 - Dec 2005 (1 year 6 months)

Provided end-to-end customer service to Tata Indicom customers as a Customer Service Executive for Premier Electronics (a franchisee of Tata Tele Services). Supported customer needs through direct customer service responsibilities across the customer lifecycle.

Customer Service Customer Support Customer Management Service Delivery