Jewel Bianca
@jewelbianca
Compassionate youth-focused advocate with 5+ years in crisis support and de-escalation.
What I'm looking for
I’m a compassionate, mission-driven professional with 5+ years of public-facing experience, and I’m now hoping to transition into youth advocacy. I bring lived experience and a deep understanding of the challenges at-risk youth face, and I’m committed to being the support I once needed.
In my current role as a Confidential Advocate at SafeQuest Solano, I answer crisis hotline calls from survivors of domestic violence and sexual assault and provide crisis intervention, emotional support, and advocacy services. I conduct safety planning and risk assessments, complete emergency shelter screenings and referrals, assist with DVRO paperwork, and maintain accurate, confidential documentation using trauma-informed, survivor-centered practices.
Earlier, I built trust and handled high-pressure situations with empathy as a Brand Ambassador for Manzanita Naturals and as a Sales Associate at Cookies Hayward, where I learned to recognize emotional distress and respond calmly through nonjudgmental conversations. I’m currently pursuing further education in human services and social work, and I’m excited to continue training—including youth work restorative practices in crisis intervention.
Experience
Work history, roles, and key accomplishments
Confidential Advocate
SafeQuest Solano
Dec 2025 - Present (7 months)
Answer crisis hotline calls for survivors of domestic violence and sexual assault, providing crisis intervention, emotional support, and advocacy services. Conduct safety planning and referrals, assist with DVRO paperwork, and maintain confidential client documentation using trauma-informed practices.
Brand Ambassador
Manzanita Naturals
Apr 2023 - Oct 2024 (1 year 6 months)
Build rapport with customers from underserved communities and coordinate promotional activities while maintaining a calm, respectful approach in high-pressure situations. Use active listening to diffuse tension and communicate authentically with emotionally distressed individuals.
Sales Associate
Cookies Hayward
Aug 2020 - Apr 2023 (2 years 8 months)
Support customers with compassion through non-judgmental, patient conversations and maintain a friendly atmosphere. Recognize emotional distress and respond calmly to help customers feel welcome and supported.
Education
Degrees, certifications, and relevant coursework
Ralph J. Bunche
High School Diploma, High School
Grade: 3.07
Earned a High School Diploma at Ralph J. Bunche (3.07 GPA) and plans to pursue further education in human services and social work.
Availability
Location
Authorized to work in
Job categories
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