Jethro Dave Ang
@jethrodaveang
Team Leader at TRANSCOM, coaching customer service teams and building performance dashboards in Google Sheets.
PhilippinesWhat I'm looking for
At TRANSCOM, I create development plans for team members through coaching and feedback, and help ensure they’re equipped to provide customer service. I currently manage a team of 15–20 people.
Previously at TRANSCOM, I built a monthly performance dashboard in Google Sheets and supported sales coaching through call audits and real-time guidance. I also worked in recruitment, technical support, and as a Subject Matter Expert, supporting candidates and agents with interviews, troubleshooting, and coaching.
Experience
Work history, roles, and key accomplishments
Team Leader
Transcom
Jan 2025 - Present (1 year 9 months)
Managing a team of 15-20 headcounts, creating development plans through coaching and feedback, and ensuring team readiness for customer service.
Recruitment for Columbia and Philippines
Transcom
Aug 2024 - Jan 2025 (5 months)
Interviewing candidates, testing English skills, and coaching through mock calls to prepare for customer interactions.
Transcom Team Leader
Transcom
Dec 2021 - Aug 2024 (2 years 8 months)
Conducted sales-focused call audits, coached agents on sales closures, provided real-time support, created device compatibility lists, presented daily sales performance, built monthly dashboards in Google Sheets, and prepared invoices in Excel.
Technical Support and Subject Matter Expert
Transcom
Jun 2019 - Dec 2021 (2 years 6 months)
Resolved customer concerns related to devices, scheduled service appointments, supported new agents in troubleshooting, and provided feedback to team leads for coaching.
Sales Staff
Photoline Enterprise Corp
Jul 2018 - May 2019 (10 months)
Assisted customers with inquiries, conducted studio photo shoots, and sold cameras and film products.
Education
Degrees, certifications, and relevant coursework
Datamex College of Saint Adeline
High School Diploma, General Studies
2014 - 2018
Completed secondary education at Datamex College of Saint Adeline from 2014 to 2018.
Sergio Osmena Sr High School
High School Diploma, General Studies
2010 - 2014
Attended Sergio Osmena Sr High School from 2010 to 2014.
Masambong Elementary School
Elementary School Diploma, General Studies
2004 - 2010
Attended Masambong Elementary School from 2004 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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