Jesus Manuel Veleda Martin

Lead multi-country ServiceNow transformation program for enterprise clients, managing distributed teams of 20+ consultants and acting as primary client interface. Implemented KPI-based governance model improving delivery predictability by 30%.

Led digital transformation initiatives for public and private sector clients, managing distributed teams of 10+ professionals. Improved customer satisfaction scores from 4.0 to 4.5 through governance restructuring and supported presales activities.

Managed mission-critical systems for large public administration clients, ensuring milestone compliance and delivery quality. Reduced delivery risks by 25% through structured risk management and mitigation planning.

Led energy trading and public sector technology projects for clients including Naturgy, Repsol, Galp and Trafigura. Improved deployment stability by 35% through release governance and risk control frameworks.

Managed Scrum teams of 5-10 professionals delivering financial and energy management systems. Designed vehicle financing algorithms for RCI Banque improving efficiency by 20% and implemented Big Data analytics components using MongoDB and Hadoop.

Developed process automation applications using Access and Visual Basic.

Developed enterprise applications for the telecom sector.

Delivered academic systems on time and within budget.

Architected digital education platforms for the regional government.

MBA degree from UNED, completed between 2018 and 2020.

Postgraduate degree in Computer Science from UNED, completed between 2010 and 2011.

Technical Engineering in Information Systems from the University of Valladolid, completed between 1999 and 2006.