Jesus Benavides
@jesusbenavides
I design B2B SaaS and mobile products that simplify complex workflows.
ChileWhat I'm looking for
I've designed end-to-end mobile, web, and B2B SaaS products for CorreosChile, Serhafen, Salcobrand, and Tasky. At CorreosChile, I redesigned the shipment flow to reduce abandonment from 40% to 5% and co-created the Merkén design system, reducing development time by 30%.
At Serhafen, I mapped import clearance across Chile, Peru, Argentina, and partner ecosystems, helping reduce the customs cycle from four to two days for 20K weekly packages. I bring user research, service blueprinting, information architecture, and design systems to high-friction services, working closely with cross-functional teams from discovery through delivery.
Experience
Work history, roles, and key accomplishments
UX Lead
Serhafen
Dec 2025 - Present (9 months)
Mapped the end-to-end import clearance process in a service blueprint, identifying API bottlenecks with Chilean customs and enabling a renegotiation that reduced cycle time from 4 to 2 days across 20K weekly packages. Standardized internal dashboards with KPIs, reducing customs fines by 30%.
Education
Degrees, certifications, and relevant coursework
INACAP Apoquindo
Bachelor's in Graphic Design, Graphic Design
Bachelor's in Graphic Design from INACAP Apoquindo, completed in December 2019.
Availability
Location
ChileAuthorized to work in
Salary expectations
Job categories
Skills
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