Open to opportunities

Jess Victoria

@jessvictoria

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Results-driven Operations professional with 20 years of experience.

Philippines

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a results-driven Operations professional with over 20 years of experience in global logistics, pricing, and process improvement. Throughout my career, I have demonstrated a proven track record in managing teams, driving efficiency, and ensuring compliance across various sectors. My expertise lies in program management, strategic planning, supply chain management, and data analytics, which I leverage to optimize operations and enhance performance.

In my current role as Head of Logistics and Operations at Life Like Media, I ensure operational adherence to SOPs and SLAs while leading process and systems improvement initiatives using data analytics. My previous positions, including Director of Pricing and Operational Excellence at Coupang Inc. and Head of LazMall at Alibaba, have equipped me with the skills to develop and implement strategic pricing initiatives that drive revenue growth and maintain competitive pricing.

My key achievements include designing and managing the Global Rate Request Workflow Process, achieving 100% data integrity, and leading pricing automation projects that optimize supply chain processes. I am passionate about leveraging my skills to contribute to organizational success and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Head, Logistics and Operations

Current

Life Like Media

Mar 2025 - Present (4 months)

Ensured operational adherence to SOPs and SLAs. Led process and systems improvement using Data Analytics and developed Enterprise Analytics and Reporting.

SOPs SLA Data Analytics Enterprise Reporting Reporting Cross Functional Team Leadership

Director, Pricing and Operational Excellence

Coupang Inc.

Feb 2024 - Present (1 year 5 months)

Defined pricing policies and SOPs. Ensured operational adherence to SLAs and led process and systems improvement initiatives.

SOPs SLA Process Improvement

Head of LazMall : Pricing, Data and BI/ Supply Chain Management

Alibaba | Lazada Group

May 2018 - Present (7 years 2 months)

Maintained revenue and target margins through competitive pricing. Developed processes and workflows for pricing, commercial, and business intelligence, and led the Supply Chain Management team.

Workflows Business Intelligence Supply Chain Management Revenue Management

Director/Head of Pricing Administration

APL Co. Pte. Ltd.

Sep 2014 - Present (10 years 10 months)

Managed shared services for pricing, contract management, and tariff compliance. Ensured regulatory compliance and led APL's in-house Business Process teams.

Pricing Contract Management Tariff Compliance Regulatory Compliance Business Process Management

Senior Manager, Global Pricing Process and Liner Business Solutions

APL Co. Pte. Ltd.

Feb 2008 - Present (17 years 5 months)

Administered regional pricing processes and regulatory compliance. Developed training curriculums for pricing applications.

Regulatory Compliance Pricing Applications

Manager, Rules Engine and Tariff Administration

APL Co. Pte. Ltd.

Jan 2007 - Present (18 years 6 months)

Managed APL's Rate Management System and Rules Engine. Maintained APL's Global Rules Tariff and Rate Agreements.

Global Rules Tariff Rate Agreements

Manager, Multi-Trade Bids and Contracts

APL Co. Pte. Ltd.

Oct 2005 - Present (19 years 9 months)

Managed APL's Multi-Trade Bid and Contracting teams. Responsible for managing the organization's response to all global request for proposal (RFP), request for quotations (RFQ), and request for information (RFI).

Bid Management Contract Management RFP RFQ RFI Team Leadership