Jessie WongJW
Open to opportunities

Jessie Wong

@jessiewong

Data BI leader with 15+ years experience, global leadership, data-driven excellence.

Malaysia
Message

I'm a seasoned Data-driven Business Intelligence Manager with an extensive 15-year career, spanning diverse industries and thriving in dynamic global business environments. I've built a solid track record of harnessing data to unlock strategic insights and power business growth.

Throughout my journey, I've consistently led high-performing teams of analysts, working hand-in-hand to envision, develop, and execute data-driven solutions. The results speak for themselves: significant enhancements across key performance indicators, from elevating customer satisfaction and boosting sales revenue to driving higher net profits and enhancing operational efficiency.

I'm fueled by a fervent passion for translating data into actionable insights. My background boasts over a decade of experience in business intelligence, data analytics, and data management, with a strong foundation in ETL, data visualization, and deep domain knowledge.

My career has been marked by creating analytical tools, designing data models, and streamlining reporting processes. I've excelled as a strategic advisor, specializing in business intelligence, data modeling, and the development of decision-support tools.

Beyond technical proficiency, I bring a wealth of experience navigating multinational corporations and thriving in matrix organizational structures. This journey has sharpened my ability to navigate complex, cross-functional teams and foster collaboration to achieve ambitious business objectives.

Experience

Plaza Premium Group logoPG
Current

Team Lead, Business Analytics

Plaza Premium Group

Jan 2022 - Present (2 years 4 months)

1. Successfully managed vendor relationships for the implementation of data analytics projects. 2. Designed key metrics, created data models, and developed comprehensive dashboards for Sales & Revenue, Operations, Customer 360, and Customer Experience. 3. Devised a decision-support tool to facilitate more informed and strategic choices.

UM

Customer Engagement - Analytics Manager

U Mobile

Aug 2019 - Mar 2020 (7 months)

Led analytics team, driving customer experience enhancements. Leveraged data for comprehensive satisfaction analysis, proposing proactive solutions. Strategically optimized social media SLAs using Erlang C model for efficient, cost-effective service.

AIA logoAI

Manager, Insights and Analytics

AIA

Oct 2020 - Aug 2021 (10 months)

1. Designed and implemented performance metrics to optimize the Sales team super app, effectively managing the project budget.
2. Collaborated on the development of an Agent Leader Identification Predictive Model, which enhanced agent performance tracking and effectiveness.
3. Spearheaded the creation of a comprehensive Key Risk Indicator Model, further enhancing risk assessment.

ES

Sr. Business Intelligence Analyst

Epicor Software

Aug 2007 - Nov 2017 (10 years 3 months)

Developed analytical tools to enhance strategic planning and boost revenue. Streamlined reporting processes during mergers and acquisitions. Conducted competitor analysis and customer surveys. Managed the marketing resource library for seamless access and updates of sales and marketing materials.

Medtronic logoME

Regional Senior Business Intelligence Analyst

Medtronic

Dec 2017 - Jul 2019 (1 year 7 months)

In a regional role, I drove success by guiding two units to exceed Revenue and Net Profit targets, implementing customized Sales Incentive Plans, and creating KPIs and dashboards for precise business monitoring. Additionally, I improved operational efficiency through automated data collection, reducing manual effort and enhancing accuracy.

SI

Sales and Marketing Engineer

Silicon Touch Technology Inc.

Jul 2004 - Apr 2007 (2 years 9 months)

Led a team of sales engineers and formulated strategies to drive revenue growth in the European market. Managed end-to-end sales processes and established key partnerships with customers and distributors. Collaborated with industry leaders to develop next-generation products. Established a reputable brand and recruited and trained sales and marketing engineers.

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