Jessie Santengco

Monitored shipment activity and confirmed product arrivals to ensure accurate inventory processing. Created and managed client orders, generated Advance Shipping Notices, and tracked deliveries to resolve discrepancies.

Ensured adherence to client Service Level Agreements and monitored productivity, quality, and efficiency metrics. Addressed client concerns, implemented best practices, and identified automation opportunities.

Verified employment details and validated degrees, diplomas, and employment dates. Reviewed candidate information, updated verification systems, and prepared reports for clients.

Listened to live calls and converted speech into accurate text captions in real time. Maintained proper grammar and formatting while using transcription software and captioning tools.

Conducted regular audits of customer interactions across calls, chats, emails, and tickets. Provided feedback to agents, analyzed trends, and prepared quality reports and dashboards.

Handled customer inquiries via phone, email, and chat, resolving issues related to products, services, billing, and orders. Assisted agents with difficult calls and conducted refresher sessions.

Completed high school education, earning a High School Diploma.

Completed elementary education, earning an Elementary Diploma.