Open to opportunities

Jessica Wall

@jessicawall

Message

Dependable professional with expertise in dispatching and customer service.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

As a motivated and dependable professional, I have a strong background in dispatching, customer service, and administrative support. My experience includes scheduling field technicians, managing service calls, and providing basic technical assistance in fast-paced environments. I am known for my strong communication skills, attention to detail, and ability to coordinate multiple priorities while ensuring high levels of customer satisfaction.

Currently, I work as a Special Education Teacher, where I deliver targeted reading interventions and serve as a Virtual Homebound Teacher. My role involves designing and implementing individualized education plans (IEPs) and mentoring new teachers. I have also worked in various capacities, including as a Deputy Sheriff in the Corrections Division, where I developed essential skills in conflict resolution and behavior management. My diverse experiences have equipped me with the ability to thrive in dynamic environments and contribute effectively to team success.

Experience

Work history, roles, and key accomplishments

Current

Special Education Teacher / Virtual Homebound Teacher

Current

Cheatham Middle School

Dec 2022 - Present (2 years 6 months)

Delivered targeted reading interventions, achieving 2+ years of growth in student fluency. Served as a Virtual Homebound Teacher, providing remote instruction and designing individualized education plans (IEPs).

Reading Intervention Instructional Coaching Collaboration

Special Education Teacher

Kenwood High School

Aug 2021 - Dec 2022 (1 year 4 months)

Taught Modified Content Geometry and supported inclusion in core content areas like English, Math, and Economics. Developed and tracked progress on IEP goals, collaborating with faculty and parents for optimal student outcomes.

Modified Content Instruction IEP Goal Tracking Collaboration

Deputy Sheriff (Corrections Division)

Montgomery County Sheriff’s Office

May 2019 - Jun 2021 (2 years 1 month)

Maintained safety, order, and discipline in a correctional facility, monitoring and supporting incarcerated individuals. Conducted inmate supervision, searches, and security checks, while developing de-escalation and conflict resolution skills in high-stress environments.

Correctional Facility Operations Inmate Supervision Security Protocols Conflict Resolution Interpersonal Communication

Accounts Receivable / Branch Administrator

ADS Security

May 2015 - May 2019 (4 years)

Managed accounts receivable, reviewing customer contracts and initiating collections efforts, then promoted to Branch Administrator. Dispatched and scheduled service and install technicians, handled high call volumes, and provided basic technical troubleshooting to customers.

Accounts Receivable Collections Technical Troubleshooting Customer Service Workflow Management

Education

Degrees, certifications, and relevant coursework

Austin Peay State University

Master of Teaching, Special Education

Completed a Master of Teaching with a specialization in Special Education. Focused on advanced pedagogical strategies and individualized education plans for diverse learning needs.