At Palm Beach Fertility Center, I direct patient access workflows across scheduling, insurance verification, prior authorizations, and intake. I’ve improved provider calendar efficiency and reduced appointment gaps.
I also oversee revenue cycle operations, identifying billing inefficiencies and implementing process improvements that reduced claim denials and increased reimbursement accuracy.
As Patient Care Supervisor, I supervised the patient access team’s daily scheduling, call handling, and intake work. I resolved patient escalations and reviewed billing and coding discrepancies.
I started as a Patient Care Coordinator, managing patient appointments and performing insurance verification and prior authorizations. I maintained 98% accuracy in EMR data entry and patient registration.
