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Jessica Silva

@jessicasilva1

Customer service specialist skilled in permit-application management, email/phone support, and deadline-focused administrative coordination.

United States
Message

What I'm looking for

I’m looking for a remote role where I can prepare and submit permit applications, manage email and phone requests, stay organized with multiple deadlines, and support clients and teams with dependable, detail-oriented communication.

I am a detail-oriented customer service specialist with 5+ years of experience, backed by hands-on administrative support in fast-paced environments. I’m comfortable working independently while collaborating effectively with team members and clients.

In my current role, I prepare, submit permit applications and manage permit acquisition for school construction, renovation, and maintenance projects. This work has strengthened my attention to detail, problem-solving, and ability to manage multiple deadlines, along with daily phone calls and email communication.

Previously, I worked as a sales associate and gained experience greeting customers daily, assisting with needs, and managing inventory through replenishment and stocking. I also handle daily organizing and filing of paper work and support school operations by supervising groups of up to 25 children.

Experience

Work history, roles, and key accomplishments

PQ
Current

Parent Coordinator (Volunteer)

PS 171Q

Jan 2014 - Present (12 years 6 months)

Volunteered as a parent coordinator for PS 171Q.

PT

PTA President

PTA

Jan 2021 - Jan 2026 (5 years)

Volunteered as PTA President.

PT

PTA Treasurer

PTA

Jan 2020 - Jan 2021 (1 year)

Volunteered as PTA Treasurer.

Education

Degrees, certifications, and relevant coursework

GD

GED (General Educational Development)

GED (General Educational Development), General Education Development

Completed the GED program in June 2014.

Tech stack

Software and tools used professionally

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