jessica raimo
@jessicaraimo
Versatile professional with 10+ years in customer success and training.
What I'm looking for
With over a decade of experience in customer success, training, and administrative coordination, I have developed a versatile skill set that drives team performance and enhances customer satisfaction. My journey has taken me through various roles, including my current position as a Customer Success & Training Specialist at NovoCares, where I lead customer onboarding and training initiatives. I take pride in my ability to analyze customer needs and provide tailored solutions that ensure seamless product integration.
Previously, I served as a Special Education Teacher at Shawnee High School, where I designed individualized training programs and mentored new educators. My experience in managing operations and resolving complex issues has been further enriched through my role as an Administrative Coordinator at Marlboro Irrigation, where I enhanced client satisfaction through strategic solutions. Additionally, as a Real Estate Agent with Keller Williams Realty, I have honed my skills in client relations and negotiation, ensuring smooth transactions for my clients.
Experience
Work history, roles, and key accomplishments
Customer Success & Training Specialist
NovoCares
Jan 2023 - Present (2 years 5 months)
Lead customer onboarding and training to ensure seamless adoption of products. Enhance customer engagement and retention through coaching and support while analyzing customer needs and driving product integration.
Real Estate Agent
Keller Williams Realty
Jan 2018 - Present (7 years 5 months)
Guided clients through the buying and selling process, providing expert market insights. Managed property listings, contracts, and negotiations to ensure smooth transactions while building strong client relationships.
Administrative Coordinator/Customer Support
Marlboro Irrigation
Mar 2013 - Present (12 years 3 months)
Managed scheduling, travel arrangements, and executive coordination while maintaining expense reports and assisting in budget tracking. Provided strategic solutions to customer inquiries, enhancing client satisfaction.
Special Education Teacher
Shawnee High School
Jan 2013 - Jan 2023 (10 years)
Designed and led individualized training programs to support diverse learning needs. Mentored new educators and created an inclusive, high-engagement learning environment.
Education
Degrees, certifications, and relevant coursework
West Virginia Universtiy
Bachelor of Science
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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