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jessica raimo

@jessicaraimo

Versatile professional with 10+ years in customer success and training.

United States

What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering a collaborative environment focused on growth and innovation.

With over a decade of experience in customer success, training, and administrative coordination, I have developed a versatile skill set that drives team performance and enhances customer satisfaction. My journey has taken me through various roles, including my current position as a Customer Success & Training Specialist at NovoCares, where I lead customer onboarding and training initiatives. I take pride in my ability to analyze customer needs and provide tailored solutions that ensure seamless product integration.

Previously, I served as a Special Education Teacher at Shawnee High School, where I designed individualized training programs and mentored new educators. My experience in managing operations and resolving complex issues has been further enriched through my role as an Administrative Coordinator at Marlboro Irrigation, where I enhanced client satisfaction through strategic solutions. Additionally, as a Real Estate Agent with Keller Williams Realty, I have honed my skills in client relations and negotiation, ensuring smooth transactions for my clients.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

West Virginia Universtiy logoWU

West Virginia Universtiy

Bachelor of Science

Tech stack

Software and tools used professionally

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jessica raimo - Customer Success & Training Specialist - NovoCares | Himalayas