Jessica Ortiz

Provided coaching and support for successful implementation of training programs and helped with data validation and EMR maintenance. Collaborated to create and update EMR training materials, working with medical providers to customize protocols and orders. Prepared project planning, developed training for new EHR features, and optimized EMR to improve workflow and efficiency.

Interviewed patients, recorded medical history, and assisted physicians with exams, surgeries, and procedures. Managed patient information in medical records, updated clinical notes, and maintained inventory of medical supplies. Performed nursing tasks including suture removals, biologic injections, wound checks, and dressing changes.

Sold primary and ancillary communication solutions to small and medium-sized businesses, achieving sales and revenue goals through prospecting. Developed and implemented territory plans, consistently supporting efforts to enhance customer experience. Managed orders through software, ensuring accuracy of administrative work, sales orders, contracts, and reports.

Conducted storefront direct marketing and sales for Spectrum products, educating potential and existing customers on promotions. Performed troubleshooting and problem-solving, participating in daily team meetings and product knowledge training. Managed crews of 4-10 people, recruited and trained leaders, and tracked daily reports and weekly agendas.

Efficiently processed data within the Symplast EMR system, including medical history and vital signs. Maintained exam rooms, storage cabinets, and prepared cosmetic treatments such as Botox and fillers. Assisted providers with cosmetic surgery consults and procedures, ensuring patient treatment areas were stocked with appropriate supplies.

Served as MOH's surgical team lead, preparing clinical notes, surgical trays, and sterilizing instruments. Processed data within the EMR system, including ICD-10 coding and biologic data, and performed vital signs for 36-42 patients daily. Initiated and administered biologic medications, reviewed pathological findings, and performed nursing tasks like suture removals and biologic injections.

Greeted patients, monitored vitals, and assisted in skin excisions and MOH's surgeries, including setting up surgical trays and assisting as a histotech. Recorded and managed patient information in accordance with HIPAA regulations and operated various clinical equipment. Served as a preceptor and clinical trainer, onboarding new hires on equipment, surgical protocols, and software.

Coordinated appointment schedules and managed patient check-in/check-out procedures. Performed EKGs, assisted with minor surgical procedures, suture removal, and dressing changes. Conducted clinical and laboratory procedures under physician supervision, including phlebotomy and urinalysis.

Greeted customers, answered questions about menu items and specials, and ensured customer satisfaction. Replenished and stocked service stations, cabinets, and tables to maintain operational efficiency. Prepared itemized checks and processed payments from customers accurately.

Assisted with opening the café, ensuring all products for specialty coffees, frappes, and smoothies were readily available. Performed cashier duties as required, handling transactions and customer inquiries. Managed ordering of all pastries and food items for the cafe, and ensured all operative machines were maintained and up to date.

Completed a Certified Medical Assistant Program, gaining essential skills for medical office and clinical support roles. The curriculum covered various aspects of patient care and administrative duties.

Activities and societies: Member of student council during 2012-2013 school year; Culinary arts certification 2 years.

Obtained a High School Diploma, completing foundational education. Participated in student council and earned a culinary arts certification.