Jessica Ortiz
@jessicaortiz
Dedicated medical professional with clinical and sales expertise.
What I'm looking for
I am a dedicated and ambitious medical professional with a unique blend of clinical and sales expertise. My experience spans various roles in the medical field, where I have consistently demonstrated my ability to improve patient care and optimize workflows. I am passionate about leveraging my skills to contribute to a growing company in a generalist role.
Throughout my career, I have worked in diverse medical environments, from dermatology to orthopedic practices. My role as an EMR ModMed Specialist has allowed me to provide coaching and support for successful training program implementations, while my background as a Medical Assistant has honed my clinical skills and patient management abilities. I take pride in my strong communication skills and my ability to build positive relationships with both patients and colleagues.
With a commitment to continuous improvement, I am eager to embrace new challenges that allow me to utilize my clinical knowledge and sales experience to enhance patient outcomes and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
EMR ModMed Specialist
Provisions Group
Nov 2024 - Present (7 months)
Provided coaching and support for successful implementation of training programs and helped with data validation and EMR maintenance. Collaborated to create and update EMR training materials, working with medical providers to customize protocols and orders. Prepared project planning, developed training for new EHR features, and optimized EMR to improve workflow and efficiency.
Medical Assistant
Limmer Dermatology
Aug 2024 - Nov 2024 (3 months)
Interviewed patients, recorded medical history, and assisted physicians with exams, surgeries, and procedures. Managed patient information in medical records, updated clinical notes, and maintained inventory of medical supplies. Performed nursing tasks including suture removals, biologic injections, wound checks, and dressing changes.
Account Executive/Account Specialist
Spectrum
Oct 2023 - Jul 2024 (9 months)
Sold primary and ancillary communication solutions to small and medium-sized businesses, achieving sales and revenue goals through prospecting. Developed and implemented territory plans, consistently supporting efforts to enhance customer experience. Managed orders through software, ensuring accuracy of administrative work, sales orders, contracts, and reports.
Account Manager
Clear Label
Nov 2022 - Oct 2023 (11 months)
Conducted storefront direct marketing and sales for Spectrum products, educating potential and existing customers on promotions. Performed troubleshooting and problem-solving, participating in daily team meetings and product knowledge training. Managed crews of 4-10 people, recruited and trained leaders, and tracked daily reports and weekly agendas.
Medical Assistant
Austin Plastic Surgeon
Aug 2022 - Oct 2022 (2 months)
Efficiently processed data within the Symplast EMR system, including medical history and vital signs. Maintained exam rooms, storage cabinets, and prepared cosmetic treatments such as Botox and fillers. Assisted providers with cosmetic surgery consults and procedures, ensuring patient treatment areas were stocked with appropriate supplies.
Medical Assistant
Sonterra Dermatology
Mar 2021 - Jul 2022 (1 year 4 months)
Served as MOH's surgical team lead, preparing clinical notes, surgical trays, and sterilizing instruments. Processed data within the EMR system, including ICD-10 coding and biologic data, and performed vital signs for 36-42 patients daily. Initiated and administered biologic medications, reviewed pathological findings, and performed nursing tasks like suture removals and biologic injections.
Medical Assistant
Sun City Dermatology - Epiphany Dermatology
Jul 2016 - Mar 2021 (4 years 8 months)
Greeted patients, monitored vitals, and assisted in skin excisions and MOH's surgeries, including setting up surgical trays and assisting as a histotech. Recorded and managed patient information in accordance with HIPAA regulations and operated various clinical equipment. Served as a preceptor and clinical trainer, onboarding new hires on equipment, surgical protocols, and software.
Medical Assistant Extern
El Paso Primary Health Care
Feb 2016 - Mar 2016 (1 month)
Coordinated appointment schedules and managed patient check-in/check-out procedures. Performed EKGs, assisted with minor surgical procedures, suture removal, and dressing changes. Conducted clinical and laboratory procedures under physician supervision, including phlebotomy and urinalysis.
Server
Logans Roadhouse
Aug 2014 - Present (10 years 10 months)
Greeted customers, answered questions about menu items and specials, and ensured customer satisfaction. Replenished and stocked service stations, cabinets, and tables to maintain operational efficiency. Prepared itemized checks and processed payments from customers accurately.
Barista
Cielo Vista Church
Aug 2010 - Mar 2012 (1 year 7 months)
Assisted with opening the café, ensuring all products for specialty coffees, frappes, and smoothies were readily available. Performed cashier duties as required, handling transactions and customer inquiries. Managed ordering of all pastries and food items for the cafe, and ensured all operative machines were maintained and up to date.
Education
Degrees, certifications, and relevant coursework
Vista College
Associate Degree, Certified Medical Assistant Program
Completed a Certified Medical Assistant Program, gaining essential skills for medical office and clinical support roles. The curriculum covered various aspects of patient care and administrative duties.
Hanks High School
High School Diploma, General Studies
Activities and societies: Member of student council during 2012-2013 school year; Culinary arts certification 2 years.
Obtained a High School Diploma, completing foundational education. Participated in student council and earned a culinary arts certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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