Jessica Garelick

I have built my entire career in support-focused roles, and that focus has been consistent across every position I've held. I am drawn to problem-solving, de-escalation, and root-cause resolution — finding the underlying issue rather than applying a temporary fix. I take genuine satisfaction in helping people develop and succeed, and I bring strong listening skills, empathy, and the ability to read what isn't being said to every interaction.

Most recently, I served as Service Delivery Manager at ChargePoint, where I managed enterprise client delivery and handled complex escalations across technical teams. Prior to that, I was a Senior Deployment Specialist and Team Lead, supporting team members and reviewing work quality. Earlier in my career, I spent eight years as a Legal Assistant supporting clients through stressful legal matters.

My proudest achievement is establishing and running my own coaching practice, where I work one-on-one with individuals navigating life transitions, helping them set direction and follow through.

I am seeking remote opportunities that align with my core strengths: supporting clients, supporting team members, and case management. I’m also open to new opportunities if given the chance.