Looking for a job

Jessica Gantt

@jessicagantt

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Dedicated customer service professional with over ten years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment.

I am passionate about helping people realize and achieve their needs. With over ten years of experience in customer service, I have honed my skills in clear communication and problem-solving. I excel at leaving customers feeling heard and appreciated, which is a core aspect of my professional ethos.

In my previous roles, I have worked as a Cashier/Sales Associate at Dollar General and as a US Call Navigation Agent at CONNECT AND SELL. These experiences have equipped me with a strong foundation in customer interaction, conflict resolution, and utilizing CRM applications to enhance sales productivity. I take pride in my ability to connect clients with their prospects, ultimately improving their sales outcomes.

Experience

Work history, roles, and key accomplishments

Cashier/Sales Associate

Dollar General

Aug 2020 - May 2023 (2 years 9 months)

Assisted customers in finding products, handling complaints, and processing transactions. Managed cash register operations, including cash drawer reconciliation. Maintained store organization and cleanliness while providing excellent customer service.

Customer Service Communication

Call Navigation Agent

CONNECT AND SELL

Aug 2012 - Apr 2020 (7 years 8 months)

Utilized CRM applications and IVR systems to enhance outbound prospecting for various clients, significantly improving their sales productivity. Worked with clients ranging from startups to large enterprises.

CRM Software Outbound Sales Sales Productivity Communication SaaS