Jessica Boush

JB

Looking for a job

Jessica Boush

@jessicaboush

Customer Care Manager at Touchbase FZC, improving customer support workflows with feedback and CRM tools.

At Touchbase FZC, I lead and supervise the customer support team, handle client escalations, and deliver structured communications. I analyze feedback and optimize workflows using Ziwo, ServeMe, and Zoho CRM.

At Exotic Consultancy Intl, I coordinated projects and communication between technicians, vendors, and teams, while maintaining reporting and supporting process improvements. Earlier, at Galleria Sabsabi.Co, I managed internal communications, organized team messaging, and maintained documentation and reporting systems.

Experience

Work history, roles, and key accomplishments

TF

Current

Customer Care Manager

Current

Touchbase FZC

Oct 2024 - Present (2 years)

Lead and supervise customer support team, ensuring high performance and service quality. Handle client escalations and deliver professional, structured communications.

Ziwo Serveme Zoho CRM Team Leadership Client Experience Management Operational Reporting Process Optimization

EI

Project Coordinator

Exotic Consultancy Intl

Feb 2023 - Oct 2024 (1 year 8 months)

Coordinated projects and communication between technicians, vendors, and teams. Maintained accurate reporting and ensured operational compliance.

Project Coordination Communication Skills Reporting Process Improvement

GS

Internal Communications Coordinator

Galleria Sabsabi.Co

Apr 2020 - Jul 2022 (2 years 3 months)

Managed internal communications and organized team messaging. Acted as liaison between departments and external partners.

Internal Communications Documentation Reporting Cross Department Collaboration

Education

Degrees, certifications, and relevant coursework

LU

Lebanese International University

Bachelor of Arts, Communication Arts

2020 - 2024

Pursued a Bachelor of Arts in Communication Arts with a focus on Journalism, developing skills in media and communication.

Tech stack

Software and tools used professionally

Ziwo

Zoho CRM

Availability

Looking for a job

Location

Lebanon

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Care Manager Project Coordinator Internal Communications Coordinator

Skills

Customer Support Customer Service Client Escalation Management Customer Feedback Analysis Workflow Optimization Project Coordination Strategic Communications Client Experience Management Team Leadership team training Operational Reporting Process Optimization CRM Cross Department Collaboration Stakeholder Relations

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