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JW@jessewheeler
Experienced Salesforce Certified software engineer with a passion for innovation.
United StatesAs a 21x Salesforce Certified software engineer, I have a proven track record of designing and implementing scalable applications across various industries. My expertise lies in Software Engineering, Enterprise Architecture, and Engineering Management, where I have successfully led teams to deliver high-quality solutions that meet complex business needs.
Throughout my career, I have architected and managed multi-org data management projects, significantly reducing record duplication and enhancing reporting capabilities. My leadership in implementing custom UI components and integrations has streamlined case management for thousands of users, demonstrating my commitment to improving operational efficiency and user experience.
I am passionate about mentoring and developing teams, fostering a culture of collaboration and continuous improvement. My goal is to leverage my technical skills and leadership experience to drive innovation and deliver impactful solutions in a dynamic environment.
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Work history, roles, and key accomplishments
Rosetree Solutions
Oct 2022 - Present (3 years 1 month)
Architected and led the development team on a multi-org data management project, reducing record duplication and improving reporting across 40 brands in high-tech vertical. Led Service Cloud Omni-Channel implementation for high tech organization with a focus on custom UI components and integrations to enable streamlined case management and SLA visibility for over 2000 internal users.
Zinovo
Oct 2021 - Oct 2022 (1 year)
Developed standardized DevOps processes and CI pipelines across multiple client projects, decreasing average deployment times across teams by 40% and increasing deployment success to 97%. Implemented a custom event-driven SOAP and REST API for fleet radio subscription management.
Zinovo
Aug 2020 - Oct 2021 (1 year 2 months)
Designed and led the implementation of an asynchronous, event-driven rider alert system for transit authority on Salesforce Service, Experience, and Marketing Cloud that processes up to 50 multi-lingual alerts for 500,000 subscribers every minute. Reverse-engineered managed package and implemented unlocked package solution for integration with Zuora for self-service B2B subscription management.
Faces & Voices of Recovery
Jan 2018 - Aug 2020 (2 years 7 months)
Oversaw the development, support, and deployment of a cloud-based recovery data platform. Led a successful Salesforce platform implementation for 600 internal and 15000 external partner users, focusing on process automation and integration.
Recovery Data Solutions
Oct 2016 - Aug 2020 (3 years 10 months)
Led 14 Salesforce implementations with non-profit and for-profit organizations, ranging from 10 to 80 users. Created dynamic visualizations, dashboards and stories using Tableau Online and Tableau Public.
Young People in Recovery
Jan 2015 - Jan 2017 (2 years)
Collaborated with the Executive Team to plan, develop, and implement a multi-million dollar HHS grant. Implemented Salesforce NPSP for program, grant, and donor management.
VintageView Wine Storage Systems
Oct 2012 - Dec 2015 (3 years 2 months)
Built and maintained Excel and Access-based applications with VBA for Inventory Management and CAD design tracking. Automated room design in AutoCAD leveraging Autolisp.
Arizona State University
Held weekly office hours for 80 students and facilitated discussion groups twice weekly. Developed 6 supplemental learning material packets and quizzes to aid students.
Degrees, certifications, and relevant coursework
AUData Structures and Algorithms
Held weekly office hours for 80 students and facilitated discussion groups twice weekly. Developed 6 supplemental learning material packets and quizzes to aid students.
Software and tools used professionally
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