JDJessa May Domondon
@jessamaydomondon
Driven virtual assistant with expertise in digital marketing and support.
PhilippinesWhat I'm looking for
I am a dedicated virtual assistant with a strong background in customer support and digital marketing. My experience as a Chat Support Representative at IBEX Global Philippines honed my ability to provide accurate information and effectively manage customer inquiries. I thrive in fast-paced environments, ensuring that tasks are completed with precision and efficiency.
In my recent role as an Ads Expert Virtual Assistant at Spade 66, I managed and optimized online advertising campaigns, utilizing platforms like Facebook Ads to maximize ROI. My attention to detail and strong communication skills have enabled me to oversee payment processing operations, ensuring compliance and timely execution. I am passionate about leveraging my skills to support teams and drive successful outcomes.
Experience
Work history, roles, and key accomplishments
Payment Team Head Virtual Assistant
Spade 66
Dec 2024 - Present (6 months)
Oversaw and managed payment processing operations, ensuring accurate and timely top-ups for Facebook ads budgets. Coordinated payment workflows, supervised a team, and resolved payment issues while ensuring compliance with financial regulations.
Ads Expert Virtual Assistant
Spade 66
Sep 2024 - Present (9 months)
Managed, optimized, and analyzed online advertising campaigns, proficiently utilizing Facebook Ads and other digital marketing tools. Ensured efficient budget allocation, target audience segmentation, and maximized ROI through performance tracking and actionable insights.
Chat Support Representative and Back Office Representative
IBEX GLOBAL PHILIPPINES
Jan 2021 - Present (4 years 5 months)
Provided accurate and appropriate information in response to customer inquiries, effectively directing inbound chat queues to improve call flow. Managed email correspondence, ensuring customers received precise information for their inquiries.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Unknown, Computer Engineering
Studied Computer Engineering at AMA Computer College. The curriculum likely covered fundamental principles of computer hardware and software.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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